INFORMATION TECHNOLOGY EXCHANGE CENTER*

Annual Report
July 1, 1994 - June 30, 1995

*formerly The Common SUNY Support Center


Prepared by CSSC Staff:  David Massaro, Sr. Systems Programmer
                         Jerry Silverschatz, Sr. Systems Programmer
                         Rob Smith, Sr. Programmer/Analyst
                         Michael Notarius, Sr. Programmer/Analyst
                         Betty Spencer, Sr. Programmer/Analyst






                       Table of Contents


1  Introduction

2  Assistance from CSSC members

3  Advisory Committee - Executive Board
    3.1  Advisory Committee
    3.2  Executive Board

4  Staffing

5  Support Center Functions
    5.1  Objectives and Purpose
    5.2  Improvements to services by CSSC support staff
    5.3  Attainment of goals by Support Center staff
    5.4  Questions (by subject) for SCACAD, SCSYS and SCADM
    5.5  Getsoftware activity

6  Hardware Configuration
    6.1  VAX/VMS 
    6.2  VAX/Ultrix
    6.3  OpenVMS/AXP
    6.4  Training Center 
    6.5  VAX 4000.
    6.6  LAIP

7  Software
    7.1  Digital 
    7.2  Joiner
    7.3  Oracle
    7.4  Third Party Software
    7.5  LAIP, BANNER, LMX software

8  Budget

9  Advisory Committee Members
    9.1  Voting Members
    9.2  Ex Officio Non-voting Members

10  Advisory Board Meeting Notes
    10.1  November 15, 1994
    10.2  June 7, 1995  

11  Executive Board Meeting Notes
    11.1  July 19, 1994
    11.2  October 17, 1994
    11.3  November 14, 1994
    11.4  April 6, 1995
    11.5  May 25, 1995
    11.6  June 4, 1995

12  Available Software 
    12.1  Digital Software 
    12.2  Oracle Products
    12.3  Joiner Products

Appendix A   CSLG, Effective April 7, 1995 

Appendix B   Getsoftware product listing



1  Introduction

The purpose of this document is to provide the member institutions an update of activities their Common SUNY Support Center (a.k.a. CSSC or Support Center) has accomplished in the past year.  The current staff and hardware configurations are outlined in other sections of this document.

Note: At the Spring COA meeting, the Advisory Committee voted and passed
         that the name of the Common SUNY Support Center (CSSC) be changed to     
         SUNY Information Technology Exchange Center (ITEC, pronounced
         I-TECH).



2  Assistance from CSSC members

Assistance is needed from CSSC members on several levels.

 o  Help is needed getting site licenses on software, such as, TGV, Executive
    Software and upgrading existing licenses.  To offer your help, contact
    SCACAD@SNYBSCVA.CS.SNYBUF.EDU.

 o  Documentation that would be enjoyed by other campuses is something we
     all should be sharing with each other.  Please contact SCACAD@SNYBSCVA.     
    CS.SNYBUF.EDU so that your documentation can be showcased in CSSC's DOC      
    utility.

 o  Cooperation is mandatory that patches which are available through DSN not
    be downloaded by CSSC members but requested through SCSYS.

 o  If any information has changed in regard to the CSSC Advisory Committee as
    published in this Annual Report, please contact SCACAD@SNYBSCVA.
    CS.SNYBUF.EDU to report changes.

 o  Feedback is needed on resolved problems and/or your feelings on how we can
    improve our services to you.

 o  Assistance with committee work.

 o  Assistance in getting new or extensions on existing contracts.


3  Advisory Committee - Executive Board

3.1  Advisory Committee

 The Advisory Committee met at the 1994 Fall COA and the 1995 Spring COA.

     *Albany                 Isabel Nirenberg   sysiln@albany
      Alfred                 Robert Granger     grangerb@snyalfva
      Brooklyn HSC           Robert Losonsky    losonsky@snybkadm
     *Broome CC              Grant Newton       newton_g@sunybroome.edu
      Buffalo State College  Dave Cummings      cummindl@snybscva
      Canton                 Bob Hayden         hayden@scanva.canton.edu
     *Cayuga CC              Martin Wisniewski  wisniewski@snycayvb
      Central                Bob Lunden         lundenrg@snycenva
      Cobleskill             Dan Sidebottom     sidebodr@scobaa.cobleskill.edu
      Corning CC             Bill Manuel        manuel@scccvc.corning-cc.edu
      Cortland               Martin Coolidge    martin@snycorva
      Delhi                  Dick Nabinger      nabingrw@snydelab.delhi.edu
      Empire State College   Curt King          cking@snyescva
      Farmingdale            Bob Wilbert        wilberrj@snyfarva
      Fashion Institute      Herbert Wood       woodhh@snyfitva
     *Finger Lakes CC        John Taylor        sflcva::taylorjm
    **Genesee CC             Mary Jane Heider   heider@sgccva.sunygenesee.
                                                  cc.ny.us
      Geneseo                Bill Davis         davis@geneseo
     *Herkimer County CC     Cathy Miller       shccva::camiller
      Jamestown CC           Joseph Ciesielski  ciesieja@sunyjcc
      Library Support        Carey Hatch        hatchcb@snycenva
    **Mohawk Valley CC       Francine Zammiello fzammiello@mvcc.edu  
      Morrisville            Jean Boland        bolandjl@snymorva
      Old Westbury           Ron Johnston       Johnston@snyoldva
      Oneonta                Eric Wilson        wilsoneh@snyoneva
      Oswego                 Paul Voninski      voninski@oswego.oswego.edu
      Plattsburgh            Tom Mercadante     mercadtf@snyplava
      Potsdam                Bruce Buchanan     buchanbe@snypotva
     *Rockland CC            Karen DeMauro      kdemauro@snyrccva.             
                                                   dp.sunyrockland.edu
      SICAS                  Rosanne Murphy     murphyre@snyoneaa
      Stonybrook             Charles Bowman     cbowman@sbccmail
      Syracuse HSC           Ruedi Lienhard     lienhard@snysyrv1
      Training Center        Sharon Gallagher   gallaghe@snysyrv1
      University at Buffalo  Frank Rens         rens@ubvms.cc.buffalo
    **Utica/Rome             Allan Steinhauer   xacs@sunyit.edu

      * Limited DEC    ** Limited Oracle

3.2  Executive Board

   The Advisory Committee elected the Executive Board as follows:

   Name                       Campus           Term(s)
   Paul Voninski, Chair       Oswego           7/1/94 to 6/30/97
   Bill Davis                 Geneseo          7/1/93 to 6/30/96
   Ruedi Lienhard             Syracuse HSC     7/1/92 to 6/30/95
   Eric Wilson                Oneonta          7/1/93 to 6/30/96
   Bob Wilbert                Farmingdale      7/1/92 to 6/30/95
   
   The Executive Board will meet with Advisory Committee members during the Fall
   1995 COA and Spring 1996 COA meetings.  The Executive Board met on 7/19/94,
   10/17/94, 11/14/94, 4/6/95, 5/25/95 and 6/04/95.  Notes from these meetings
   are attached for reference.


4  Staffing

The staff allocated to Buffalo State College for the function of support to
member campuses are:
                                                     Date hired
Vacant                  Director
Dave Massaro            Systems/Communications         1/18/90
Jerry Silverschatz      Systems/Communications         2/ 5/90
Vacant                  Systems/Communications
Rob Smith               Administrative                 1/ 4/90
Mike Notarius           Administrative                 9/12/94   
Betty Spencer           Academic                       2/ 5/90


This staff is supervised and backed up by staff at SUNY College at Buffalo in the
respective areas.  In addition a Digital Consultant, providing assistance in
getting the Support Center started, was acquired using the procedures in the
SUNY-DIGITAL Agreement (CM00224).  We plan to continue to use the Digital
Consultant as long as the current contract provisions make it fiscally possible.

Operations and secretarial staff are shared by the Support Center and State
University College at Buffalo.

Note: Effective July 1, 1995, Ron Brown will be appointed full-time Director. 
      Since the start of the CSSC, Ron has been directing CSSC as part of his
      duties on his line at the SUNY College at Buffalo.



5  Support Center Functions

The functions of the Support Center are outlined in the CSSC's Bylaws.  Any major
changes to these functions would be addressed to Center's Executive Board for
action by the members as a whole or by the Board.

The following is taken from the By-laws and comments as to the activities that
have been done in these areas:

     
5.1  Objectives and Purpose
     
   The purposes for which the Common SUNY Support Center was formed are:
     
   a. To provide a medium for sharing of knowledge among its member institutions
      for academic instruction and research and administrative information
      systems.

Comment:    The SUNY Training Center has assisted with this task very well, and
            the training they have provided has been excellent.  In addition the
            Electronic Mail (EM) and various listservers have assisted with this
            task.  When the Support Center staff has been at various training
            sessions and meetings, we have been able to share mutual concerns.
      
      Fourteen issues of the CSSC newsletter were published in 1994 and five
      issues have been published in 1995 covering areas such as product
      announcements, new features of Getsoftware, OpenVMS tips, software
      ordering information and count of calls received by SCACAD, SCADM and
      SCSYS.

      CWIS (Campus-Wide Information Service) is still available on the Support
      Center's system to allow Support Center members access to BSINFO, provides
      information about facilities; DOC, user documentation; SOFTWAREA, software
      available for CSSC clients; MOTD, system message of the day; NOTES, access
      to conferences, listservers on DECNotes; and VMS HELP.

      Lynx ($ lynx) has been installed on snybscva to access the world wide web. 
      For those schools who do not have PC/MAC access to the world wide web,
      Lynx will provide VAX mainframe access to the web with text information
      only. 

      Digital's CD-ROM documentation for VMS and Ultrix is available over
      SUNYnet.  Directions were sent to each campus' software license manager
      for access capability.

      DECUS tapes have been made available through three CDROMs to all Support
      Center campuses.  Each campus is required to access a special username
      which will permit access to these CDROMs.

      Some of the Support Center staff have participated in the Training
      Center's Wizard Seminars.  In addition some CSSC staff have been
      instructors and made video tapes for the Training Center members and SICAS
      Center members.

      The Training Center and Support Center are planning on using SUNYsat for
      updates and other information to be presented to their members.

      The Support Center's web page, the availability of which was announced at
      the 1995 Spring COA, will be a main vehicle for communication.  All
      Support Center documentation may be obtained through this source, i.e.
      Introduction to the CSSC, Procedures of the CSSC, CSSC's By-Laws, all CSSC
      newsletters, SUNY and CSSC software contracts, SUNY Architectures, CSSC
      Advisory Committee members, CSSC Executive Committee members, all CSSC
      Annual Reports and pointers to many excellent sources of software,
      architecture, and educational information.  The current web page address
      is http://snybscsb.cs.snybuf.edu which will change when CSSC receives its
      own Class C license.

   b. To  provide  requested  computer  services  and facilities including
      staff, software, equipment, and communications. Among the services
      include:
     
            1. Copy (distribute) all agency or group licensed software to the
               member institutions in a timely manner.

Comment:    There currently exists a DCL routine which allows campuses to
            retrieve software over SUNYnet (using DECnet) without intervention
            of Support Center personnel.  This routine, GETSOFTWARE, is started
            in a "captive account" (usercode) when each site's Software License
            Manager logs in to the Support Center's system with a special
            usercode assigned to them.  GETSOFTWARE allows each License Manager
            to review what software is available for downloading, their site
            information, what jobs they have submitted for software downloading,
            etc.  For a total count of all products transferred from
            GETSOFTWARE, see "5.5 GETSOFTWARE requests" in this report.

            See Appendix A for the April 1995 CSLG listing and Appendix B for a
            listing of all software that is available via GETSOFTWARE.

            The CSSC is trying to get packs on a quarterly basis but haven't
            been successful because of order problems within Digital.

            This distribution method has been working very well.  The SICAS
            Center (located at the College at Oneonta) has been using this for
            distribution of the SCT Banner software.  The SUNY Library Support
            Center (SLSC) is planning on using this routine for distribution of
            the LAIP software.

            SUNYnet has made the distribution and collection of information
            possible.  Without SUNYnet additional support staff would definitely
            be needed in addition to more funds for long distance phone calls
            (including extra for phone tag).  


            2. Serve as software support liaison in accordance with agency or
               group maintenance agreements.

Comment:    There are three main areas where member sites can submit questions -
             Academic Support (SCACAD@snybscva), Administrative Support
            (SCADM@snybscva), and Systems/Communications Support
            (SCSYS@snybscva).  The following are the numbers of questions /
            problems by area received From July 1, 1994 to June 30, 1995:

               Academic Support                   181
               Administrative Support             703                  
               System/Communications Support      666   


            3. Serve as a networking hub for services such as DECnet, BITNET and
               Internet access and to provide alternate path connections to SUNY
               Central.

Comment:    Currently we are the hub for about 25 campuses.  When the Joiner
            software (JNET) is installed on member VAXs, additional systems will
            be added.  The current plan is to have each site VAX "linked" to
            each other and to have the Support Center linked by the gateway to
            the non-SUNY BITNET mail traffic.  If a campus feels they do not
            have a system of the size needed to support these links or prefer
            not to support same, they can have one connection to the CSSC and
            use this for all other mail connections.

            Because of contractual requirements with Wingra (author of JNET) the
            support of this software has expired.  The original contract offered
            SUNY a perpetual license.  We can continue to run the software but
            no new upgrades or support will be available.  CSSC will continue to
            do its best in support to member campuses.  Campuses may choose to
            get support directly from Wingra.

            
            4. House all on-line documentation and Self-Paced Instruction (SPI)
               courses for access by member institutions.

Comment:    Training Center members have access to all of Digital's Computer
            Based Instructional (CBI) materials on the Support Center's system. 
            In addition "DOC" and "BSINFO" are routines containing information
            and documentation available for member institutions.


            5. Provide a small level of remote VAX computer services for conver-
               sion work, training, and access to all software for testing and
               demonstrations.

Comment:    Each campus has a Username manager to assign and monitor usernames
            on the Support Center system.  A routine was developed to allow
            these managers to assign, change, and delete usernames on the
            Support Center system.  This was one of the original goals to allow
            members to be independent on the Support Center facilities available
            to members.

            Any member campus may request a usercode on the Support Center
            system for any person at their site.  Since this is on the same
            cluster as Buffalo State College's system, users have access to any
            software which is on either system.  Some campuses are using
            software available for this purpose.

            The Support Center's system and Buffalo State College's VAX 3400 and
            VAX 4000 are used for all VMS training at the SUNY Training Center. 
            Currently there is a terminal server supporting Digital VT 3XX
            terminals for training.  It is planned that, during the next year,
            we will be able to replace PCs and VAXstations for training at this
            facility. 

            The Support Center now has a DEC 3800 Alpha machine being used to
            test Oracle software and DEC OpenVMS OSF/1.

            LAIP is sharing the CSSC system while they are converting to an
            Alpha machine.  Over the next year the configuration will be worked
            out with the SUNY LAIP Support Center staff and the Executive Board
            of the CSSC.

            The CSSC Executive Board is looking for long term directions as to
            the type of equipment that is needed for the Support Center.

            6. Serve as a disaster backup facility for the member institutions.

Comment:    The Executive Board is looking into a plan where campuses will be
            assisted in the development of a disaster backup facility for their
            campus.  This is headed by Ruedi Lienhard.  We have a unique
            opportunity to work together to make disaster backup easier for all
            of us if we agree to some common system setups.

            Determination during the next year will have to be made by the
            Executive Board as to the need for supplying this function.
            

            7. Serve as a demonstration/test center for various Local Area
               Network (LAN) techniques.

Comment:    Lan-type questions, especially regarding Pathworks, have been
            frequent but we normally have been handling only routine-type
            questions.  We are looking for future directions in this R&D area. 
            LAN-type questions have been difficult to respond appropriately to
            because of the different PC standards.  In this next year, the CSSC
            will conduct a study of PC's at CSSC member campuses that are known
            to work with Pathworks.


            8. Maintain all required records consistent with a Support Center
               and as required by vendor or agency contracts.

Comment:    The CSSC is going to be re-working the way in which campuses provide
            information about which systems have what software running on them. 
            We need more cooperation from most sites.  We believe this new
            method will assist the campuses in providing the required
            information for vendors.

            Most of the information is kept in electronic form and will be used
            as the basis for the reporting requirements.  


            9. Annually publish, to the membership, a complete list of all dis-
               tributed and supported products with current version numbers and
               the name of the support person for each product.


      In addition to the above areas, the Support Center has assisted campuses
      in obtaining information on various topics such as campus networking
      (LANs), terminal emulators, keyboard mapping, system configurations, SUNY-
      DIGITAL Agreement (CM00224) problems, etc.


5.2  Improvements to services by CSSC support staff
      
      SCACAD

      SCACAD produced fourteen issues of the CSSC Newsletter in 1994 and five
      issues, so far, in 1995.  The newsletter is a top source of communication
      from the Support Center staff to all Support Center members.  Many timely
      subjects have been discussed this past year such as product announcements,
      new features of Getsoftware, OpenVMS tips, software ordering information
      and count of calls received by SCACAD, SCADM and SCSYS.  Members who have
      information to share are asked to send this information to SCACAD@SNYBSCVA
      which will be published in the CSSC newsletter.
 
      Three DECUS CDROMs are still available to the Support Center members. 
      Currently running are Collection 9, Spring 1991; 10, Fall 1991; and 11,
      Spring 1992.  If the Support Center members wish to access one of the
      other three CDROMs (Collection 6, Fall 1989; 7, Spring 1990, and 8, Fall
      1990) that can be accommodated.  The most recent DECUS files can be
      accessed through ftp mvb.saic.com.

      The DOC facility has been an ongoing process for the Support Center.  
      Documentation for the VAX, third-party software, the DECUS tapes and
      networking have been maintained and continue to grow monthly.  All Support
      Center campuses have been asked to send documentation that might benefit
      other campuses.  Documentation that is of a more generic nature and not
      tied specifically to one campus will be displayed in the CSSC home page. 
      Jim Greenberg from Oneonta has volunteered to assist with this page.

      A training session for Smart Node Consultants at Cornell's Super Computer
      facility was attended by the SCACAD support person in September 1994.

      Listserver conferences have been included in DECNotes through the bboard
      facility.  This allows users to view discussion groups in another source
      besides their Mail directory.   Any campus who wishes to include a list
      discussion group into the Support Center's machine DECNotes are welcomed
      to send in their suggestions. 

      Spring 1995 saw the development of the CSSC web page.  Announcement of
      this home page was made at the Spring 1995 COA.  The web page will be the
      main vehicle for Support Center dissemination of information.  Currently
      the following information is provided:  Introduction to the CSSC,
      Procedures of the CSSC , CSSC's By-Laws, all newsletters, SUNY and CSSC
      software contracts, SUNY Architectures and SUNY-wide programs, CSSC
      Advisory Committee members, CSSC Executive Committee members, all Annual
      Reports and pointers to Internet information, Libraries, Educational
      programs, SUNY institutions and various vendors.

      SCSYS

      During the 1994-1995 CSLG "year", the CSSC support groups have worked with
      a limited number of staff (since our inception, SCSYS has added NO
      additional staff members, although we are currently engaged in a search
      for additional staff) and an increasing number of clients.  During this
      period, our customers have purchased new platforms and either upgraded or
      installed new networks for their campuses.  We, on the other hand, have
      nursed existing equipment to maintain the level of service that has
      encouraged the support center concept's growth from the start.

      Wherever possible, we took advantage of upgrades and improvements at
      Buffalo State, to benefit our clients with the least impact on Buffalo
      State operations and services.  In spite of this, we have fostered an
      environment where people are interested, indeed excited, about introducing
      new ideas and new services to our existing user base and to attract the
      attention of potential new clients.

      CSSC has formalized plans to introduce a "HelpDesk" software package
      called Target.  Target will provide tracking and accountability for the
      problems we at the center log from our customers daily.  Online queries or
      batch reports are included with this package, to show the current number, 
      type and status of problems assigned throughout the center.  Summary
      reports will be able to spell out how many resolutions we provide and how
      quickly we provide them.

      At the direction of the Executive Committee, we are streamlining the
      "handling" of software that comes in, to provide several benefits.  First, 
      we would like to have the software available to the clients in the least
      possible time with the least possible human intervention.  To this end, 
      we will no longer act as an archive site for older (and in some cases
      unsupported) software.  We are currently maintaining on file, a history of
      software which we have received from Digital.  The distribution now
      includes several versions of software.

      It is hoped that by maintaining only "current" software that we will
      encourage some of our sites which have been slow to upgrade, to keep
      abreast of the latest releases from our vendor partners.   If time is
      available, special requests for old software will be honored

      We will also reduce our need for both InfoServers, and read/write disk
      space.  This in turn, will allow us to make better use of these resources, 
      and perhaps expand our services to match the ever increasing goals of our
      clients.

      We have added Ultrix (DEC/Unix) software to the GETSOFTWARE facility. 
      Access is directly to CDROM.  This skips ahead of the VMS side of
      GETSOFTWARE in that no archive function is being provided.  As stated
      above, we intend to remove this function from the VMS side, by directly
      accessing CDROMs there from the GETSOFTWARE menus.  As with Ultrix, VMS
      software for the ALPHA is now available from GETSOFTWARE, and is directs
      accessing the Consolidated Distribution CDROMs.  Many sites have started
      accessing this software as more and more put up Alpha-architecture
      machines.

      We have implemented GETSOFTWARE for Unix layered products.  The new
      offerings include OSF/1 (now known as Digital Unix), Ultrix-RISC and
      Ultrix-VAX.  The Digital Unix layered products are compatible with V3.0 of
      the Digital Unix (OSF/1) operating system.  The Ultrix layered products
      are compatible with V4.4 of the Ultrix operating system.  The operating
      systems themselves (Digital Unix, Ultrix-RISC and Ultrix-VAX) are not
      available through GETSOFTWARE.  This is because the operating systems must
      be installed directly from CD-ROM.  We are currently working on a means of
      making the operating systems available, possibly by duplicating the CD-
      ROMs.  We can supply the CD-ROMs in emergency situations, but this is not
      viable in our day-to-day operation.

      During the past year, an infrastructure has been laid to permit the
      support representatives more convenient access to the network when not
      actually on-site.  This will permit a much faster response to off-hours
      support, which can be so critical to our client base.  Plans to extend our
      range are currently still in development and opinions from our customers
      are being solicited as to their anticipated needs.

      All members of the Systems and Communications group have received
      DECnet/OSI overview training, and it is anticipated that a nameserver will
      be operated by CSSC.  We have a specialist (in Bob Hemmings) to assist in
      the transition in migrating to DECnet Phase V (DECnet/OSI).  This is a
      mandatory migration in that first, we have already exceeded the number of
      DECnet areas permissible in one network, and secondly because Digital will
      be withdrawing support for DECnet Phase IV in the foreseeable future
      (Version 7 of VMS)

      Systems and Communications is expanding into the Windows NT arena, and
      most members are expected to train in this area in the near future.  We
      hope we can purchase a server soon, and begin learning and practicing
      installation and management of NT servers, and a variety of clients and
      configurations.  The urgency of coming-up-to-speed on NT is caused by our
      members outpacing us in this area.

      DECnet phase V, or OSI, is still in a developmental stage with numerous
      bugs to be worked out.  Bob Hemmings has been and will continue working on
      the project.

      SCADM

      Several significant events occurred over the past year for the ORACLE CSSC
      group.  Most significant was the addition of Michael Notarius in
      September, 1994 to provide additional Oracle support.  Michael's strong
      UNIX, C, and Oracle background have proved invaluable to our support team. 
      Daniel Arrasjid, a senior UNIX Systems Programmer at UB, is also providing
      CSSC support on a part time basis. 

      The result is that now our direct calls to ORACLE Support on UNIX has been
      dramatically reduced.  Although last year calls to ORACLE for direct
      technical support increased, we are now back to covering over 90% of
      members incoming support calls without a subsequent call to ORACLE.

      Our operational objectives remain the same:

      1. Promptly reply via email to questions from campuses.

      2. Strategically preempting questions by providing consulting, training,
         and documentation on distributed ORACLE products to our client schools.

      However, over the past year the second objective above has expanded in the
      area of direct consulting to client schools.  These Oracle consulting
      services have been in the following areas:

      1. Remote installation and upgrade of new ORACLE Server Versions.

      2. On Site installations and upgrade of new ORACLE Server versions.  On
         Site visits also provided direct performance of tasks such as
         production database reorganization and resizing working directly with
         client school personnel.

      3. ON Site Installation and configuration of ORACLE CDE2 tools for CASE,
         Screen Management, Report Generation, and Ad Hoc Query.  These Client
         side products have been installed in both the Microsoft Windows IBM
         OS/2 operating systems environments.
 
      We are very confident that our support services can be expanded further.
      Areas that address our core competencies would include:

      1. ORACLE CASE based application development for member schools.

      2. CASE training and consulting on design issues.

      3. Oracle Consulting in these two key areas: 

          - Enforcing Referential Data Integrity Constraints, Object
            Dependencies, Stored Procedures, and Database Triggers

          - Tuning Tools:  UTLBSTAT/UTLESTAT, TKPROF, EXPLAIN, Rules Based vs
            Cost Based Optimization, the ANALYZE statement

      4. Oracle Performance Measurement in a networked, client-server
         environment.

      5. Facilities Management which would involve providing direct ORACLE DBA
         and/or applications development services to a campus on an ongoing
         basis.

      Over the past year we also continued to focus on ORACLE's Client/Server
      technology and the Parallel Server.  An application was retrofitted in
      ORACLE'S CASE technology and is now in production on the AXP platform. 
      Using ORACLE'S database linking features, data is being shared across
      databases.

      With the tremendous growth in the use of the INTERNET, we are in the
      process of completing a CSSC Web Server which should allow member schools
      direct access to ORACLE documentation, bulletins, and other advanced
      support facilities.  This is in harmony with our second operational
      objective of strategically preempting questions from member schools.  A
      web home page is complete and ongoing development continues.

      We expect that the coming year will see our ability to provide the above
      services mature as we continue our ongoing direct technical support to
      member schools.

 5.3  Attainment of goals by Support Center staff


      1.  The CSSC will respond to a request for assistance within one hour.

         All Support Center staff try diligently to reply within an hour only
         if it is to inform the sender that the message has been received and
         further time is needed to look into the question.

      2. If multiple electronic dialogues are required for a request/ response,
         each dialogue exchange will be incorporated into the previous message
         sequence set.

         All Support Center staff keep a log of all messages received and sent
         and send this along with the current message going out.

      3. Where appropriate, the CSSC will indicate what reference sources were
         used in developing the response.  

         Where possible, reference sources are mentioned.

      4. Severity levels included in assistance requests.  Four levels of  
         severity have been established and one of these levels should be  
         applied in conjunction with requesting assistance from the CSSC.  The
         CSSC will respond to requests for assistance on a first-in first-out
         basis within descending order of severity level:  1) system down  2)
         sub-system down  3) developmental  4) information.

         Severity levels are seldom included in messages sent from member
         campuses.  This issue may have to be discussed at the next Support
         Center committee meeting.

5.4  Questions (by subject) for SCACAD, SCSYS and SCADM

            Total questions received by SCACAD (July 1, 1994 - June 30, 1995)
                                                        By Subject
                  ------------1994-----------------   ---------------1995--------------
     
  Subject           Jul   Aug   Sep   Oct   Nov   Dec   Jan   Feb   Mar   Apr   May   Jun   Tot

3270 Emulation                               1                                              1 Emulation
Allin1                2    4                 1     1     1    1     2     1                13 Allin1
Alpha                            9           5                      2     1                17 Alpha
Applications                     2                                  1     1      2         6 Applications
CBI Courseware        1                                                                     1 CBI
CDROM                                  2                                                    2 CDROM
CSSC issues                                        1     1         3                  1     6 CSSC issues
DCLfast                                      1                                              1 DCLfast
DEC Notes                        1     2                 1   2                   1    1     8 Dec Notes
DECUS                                                              1                        1 DECUS
DecWrite                   1                                                                1 DecWrite
Documentation                                                1                   1          2 Documentation
eXcursion             1    1                                                                2 eXcursion
Exec Sftware          1          1                                                          2 Exec Sftware
GoldMail                               1                                                    1 GoldMail
Gopher                1                                      1            1                 3 Gopher
Internet              1                                      2     1      1      4    3    12 Internet               
Jnet                                                               1             1          2 Jnet
Kermit                1                                            1                        2 Kermit
Lanworks                   1                                                                1 Lanworks
Listservers                                        1                      1                 2 Listservers
LSE                        1           1                                                    2 LSE
LMX                              1                                                          1 LMX
Motif                                  1                                                    1 Motif
OSF/1                                        4                            1                 5 OSF/1
Pathworks            2     2     1    21     6     3     1    1    1             1         39 Pathworks
Printing                         1                                                          1 Printing
Prog Lang                                    1           1         1                        3 Prog Lang
RDF                                                1                                        1 RDF
SPSS                             1                                                          1 SPSS
Target               3     3           1           1     1                                  9 Target
Useraccounts               2     3     2     2     3     2    1     2     1      3     2   23 Useraccounts      
VMS commands                           1                      2           1      3          7 VMS commands
VMS Mail                         1                                  1                       2 VMS Mail
                    ___   ___   ___   ___   ___   ___   ___   ___   ___   ___   ___   ___   ___   

Total                13   15    21    32    21    11     8    11   17     9     16     7   181                             
                                                       
                    Jul   Aug   Sep   Oct   Nov   Dec   Jan   Feb   Mar   Apr   May   Jun


             Total questions received by SCADM (July 1, 1994 - June 30, 1995)
                                                        By Product
        ----------1994------------   ---------1995-----------
     

        Jul  Aug Sep  Oct Nov  Dec  Jan Feb Mar  Apr May  Jun   Tot

Banner                                    1                       1  Banner
Cobol          1   3    5             1   2   1                  13  Cobol
DataQuery          1    1                          1        2     5  Dataquery
Forms     1                      1    2   5   2    7   3    5    26  Forms
ProC                                      2   3                   5  ProC
SQLdba   18   13  38   41  11   50   83  67  46   47  22   31   467  SQLdba
Loader                                        1                   1  Loader
Menu      3    4                                   1              8  Menu
Net       6    5  12    3   3    2        2  10    4  11    5    63  Net
Plus               1                  1       1    2   2    2     9  Plus
RptWriter 4    3        3                     2             2    14  RptWriter
SQR       1    4   3    3   1            13  13    4   6    2    50  SQR
Uilities                         3    4       7   14  10    2    40  Utilities
                                                                     
TOTAL    33   30  58   56  15   56   91  92  86   80  54   51   703   



           Total questions received by SCSYS (July 1, 1994 - June 30, 1995)
                                                        By Subject

                  --------1994----------- --------1995-----------

                  Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

    Allin1                              1               1       1   3
    Backup          1   1   1   4           1   1       2   1   1  13
    Bookreader          1   1               1   1                   4
    Chipcomm                                                        0
    Cohort                          2                               2
    DCL                     5           1               2           8
    DECmail         1   2               1       2   1               7
    DECnet          1   1   1       1           4       1           9
    DQS                                     2       2   2           6
    DNS                         1   1                               2
    DSN             1   2   1       4       2       1   1   1   2  15
    GETSOFTWARE     6   6   8   7  16   4   6  12  10   7   4   4  90
    GOLDmail        1           1                                   2
    Hardware                        1   1   1               1   2   6
    INFOserver          1       1                       1           3
    JNET/PMDF           6  11   7  10   6   8  10  10   4       7  79
    KERMIT              1   1                                       2
    LAIP            1   1                                           2
    LAT             2   1   1   2   3   1   1   1   1   3   4   2  22
    Licenses        4   5   1  11   9   1   1       3   1   1      37
    LM's            3   1   2   1       2   1       5   1   2   3  21
    Networking                                              1       1
    NFS                         1                                   1
    OSF/1                                       1                   1
    Patches         3   3   3   1   3   1   1   3   8   1   1   4  32
    PATHWORKS       6   5   3   5   7   5   7   6   4   3       2  53
    Performance     7   1   3   6           1                      18
    POLYCENTER      2                                               2
    Printing            2   7   1           2   1   1              14
    RDF                                             1               1
    Security                                    1               1   2
    Services        1   2   2   2   4   5   1   2       1          20
    SNA                 2               1   1                       4
    SysMgmt         8  15  14  16   8   6   8  12  10  13   3   6 119
    UCX (DEC-TCP/I  1   2   3   4   3   1   1   3       1          19
    ULTRIX          1   1   2   2   1   1   1       2   2          13
    Upgrades(General)   1       3                                   4
    Upgrades(VMS O  3   5   2   1   3   7               1       1  23
    WordPerfect                             2                   1   3
    Win/NT                                  1       1               2
    X-windows                                   1                   1
                                                                          
     Totals        53  68  72  77  76  45  50  61  60  48  19  37  666          

5.5  Getsoftware activity

      Getsoftware activity for June 1, 1994 to June 30, 1995.

      Members have received 1,790 product requests from Getsoftware.  New to
      Getsoftware in the last year was the addition of CSLG AXP software sets
      from CDROM, and the ULTRIX, RISC, and Digital UNIX set of CSLG products.

      Getsoftware represents an easy access to Digital, and other vendor
      products along with their licenses, for over 1200 products.

              Jul  1994        95
              Aug             145
              Sep             177
              Oct             181
              Nov             175
              Dec             177
              Jan 1995        175
              Feb             158
              Mar             238
              Apr             165
              May             172             
              Jun             185
                             ----
                             2038

6  Hardware Configuration

The following is the equipment available in the Support Center. 


6.1  VAX/VMS
      VAX 6000 model 610 128 MB
      HSC 70
      SA650
      TA90


6.2  VAX/Ultrix
      MicroVAX II
      450MB disk
      TK50

6.3  OpenVMS/AXP
      DEC 3800 128 MB memory; six drives, 2 Gigabytes each


6.4  Training Center

      In addition, a VAX 3400 which has been used for training by the SUNY
      Training Center when course offerings are such that privileges are needed
      which may cause the cluster to go down.  When in this mode the VAX 3400
      does not affect the operation of the cluster.  

6.5  VAX 4000

      A VAX 4000 was installed in the summer of 1991.  The purpose of this
      system was to replace the VAX 3400 and to provide enhanced functionality. 
      Note:  this system will only be used under the VMS operating system.

6.6  LAIP

      The Support Center Executive Board and the LAIP Program have an agreement
      with LAIP to upgrade the 6410 that was the Support Center's machine (5.1)
      to a 6610 and be used on a shared basis between the LAIP Program and the
      Support Center.

7  Software


7.1  Digital

      A list of current software available from Digital through the CSLG/ESL
      appears in the appendix.

7.2  Joiner

      Currently the Support Center is a host site for about 25 BITNET campuses. 
      The member campuses have had few or no problems with installation and on-
      going maintenance with BITNET "links" which the CSSC sends out whenever
      changes are needed.

7.3  Oracle

      The Support Center currently supports and distributes Oracle
      software Version 6 and Release 7 for the following platforms:

            DIGITAL: OpenVMS, OpenVMS AXP
            IBM:     AIX, MVS and VM 
            SUN:     SunOS, Solaris,
            HP:      HP-UX
            Data General  
            NETWARE    (Release 7 only)
            MACINTOSH  (CDE Tools and V6 only)
            OS/2       (Release 7 only)
            DOS (V6 only)
            WINDOWS: (CDE Tools)

      The PC versions of Oracle are only distributed with the
      initial distribution.  Campuses are to obtain PC Oracle
      support from Oracle directly.


7.4  Third Party Software

                               license        support   doc     media

     Oracle for mainframes   SUNY Central(1) |  X    | vendor |   X
     Oracle Server           SUNY Central    |  X    | vendor |   X
     Oracle for PC           SUNY Central    |vendor | vendor |   X
     PMDF                         X          |  X    |   X    |   X
     DCLFast                      X (3)      |  X    | vendor |   X
     Goldmail                     X (3)      |  X    |   X    |   X
     Hitman                       X          |  X    | vendor |   X
     Jnet (2)                     X          |  X    | vendor | vendor
     RMS Edit                     X (3)      |  X    | vendor |   X
     Remote Device Facility       X (3)      |  X    | vendor |   X
     TCPware                      X (3)      |  X    | vendor |   X
     WordPerfect                vendor       |vendor | vendor |   X
     QVT                          X          |  X    | vendor |   X

   X = provided through CSSC
  (1) Contact SUNY Central for one-time license fee.
  (2) for most campuses.
  (3) Contact CSSC for license fee

7.5  LAIP, BANNER, LMX software

      While we do not support LAIP, BANNER, LMX software, we do distribute it.


8  Budget

The following tables represent the financial plan for 95-96.  Differences from
the financial plan presented to the members in the Fall 1989 are:

o     the number of campuses is now set at 23 State Operated and 10 Community
      Colleges. 

o     the actual staff costs are included as of 6/30/95.

o     additional funds are allocated to the area of supplies, phone, travel, etc.
      to reflect projected costs.

o     Merger of the CSSC/Training Center budgets

      As per CSSC By-laws, each member is required to have proper training
      through the SUNY Training Center or an equivalent training plan as
      determined and accepted by the Common SUNY Support Center Executive Board.

      To facilitate this training requirement, each CSSC member institution can
      pay fees for membership in the SUNY Training Center directly to the CSSC.
                       
      The Training Center membership fee has two components:  (1) annual fee, and
      (2) training points.  Training points can be used to pay tuition/fees for
      courses and other training activities formally offered through the SUNY
      Training Center.  (Exceptions will require prior approval of the Training
      Center Director.)

      SUNY Training Center fees for a full member of CSSC are $5,000 for FY
      94/95, i.e., $2,500 annual fee and 2,500 training points.  Each component
      of the membership fee will be prorated at 55% for limited CSSC members. 


MEMBERSHIP FEES                         Information Technology Support Center
FY 1995-96                                      SUNY Training Center

                          FULL MEMBERSHIP     LIMITED MEMBERSHIP    FULL MEMBERSHIP    LIMITED MEMBERSHIP
                                            Digital or ORACLE only
                         "Journal Transfer"   "Journal Transfer"       IFR BASED            IFR BASED
                           STATE OPERATED       STATE OPERATED     NON-STATE OPERATED  NON-STATE OPERATED   TOTAL

ITEC BASE MEMBERSHIP FEE          28,000                28,000               28,000             28,000

TC BASE MEMBERSHIP FEE             5,000                 5,000                5,000              5,000

MEMBERSHIP RATIO                   1,000                 0.550                1,000              0.550

ITEC MEMBERSHIP FEE               28,000                15,400               28,000             15,400

TC MEMBERSHIP FEE                  5,000                 2,750                5,000              2,750

SUB-TOTAL ITEC/TC MEMBERSHIP FEE  33,000                18,150               33,000             18,150

IFR%                               0.000                 0.000               15.510             15.510

IFR CHARGE                             0                     0                5,118              2,815

JT/INVOICED PER CAMPUS            33,000                18,150               33,000             18,150

CAMPUSES IN GROUP - ITEC              19                     4                    3                  7            33
CAMPUSES IN GROUP - TRAINING CENTER   20                     3                    3                  6            32

                                                                                                                       
                                                                                                                       
TOTAL ITEC MEMBERSHIP FEES       532,000                61,600               84,000            107,800       785,400
TOTAL TC MEMBERSHIP FEES         100,000                 8,250               15,000             16,500       139,750
TOTAL MEMBERSHIP FEES            632,000                69,850               99,000            124,300       925,150
TOTAL IFR CHARGE                       0                     0               15,355             19,705        35,060

                                                                                                                       

TOTAL                        "Journal Transfer"        701,850                 IFR               223,300     925,150



BUDGET 1995-96

                        Information Technology Exchange Center

                                         F/Y         F/Y
                                         95-96       96-97
SUMMARY

INCOME
SUPPLEMENT FROM OET                     37,500      37,500
ESTIMATED HARDWARE CREDIT              185,000     185,000
INCOME FROM MEMBERSHIP                 785,400     785,125
SUB-TOTAL INCOME                     1,007,900   1,007,625

EXPENSES
STAFF (INCLUDING CONSULTANT)           573,142     573,142
HARDWARE-PURCHASE AND MAINTENANCE       90,000      95,000
SUPPLIES, PHONE, TRAVEL, ETC.           45,000      45,000
SOFTWARE                               248,000     248,000
IFR CHARGE TO ITEC/TC                   34,529      34,529
SUB-TOTAL EXPENSES                     990,671     995,671

INCOME LESS EXPENSE                     17,229      11,954

IFR RESERVE                             65,341      82,570

IFR BALANCE                             82,570      94,425



BUDGET 1995-96

                        Information Technology Exchange Center

                                         F/Y         F/Y
                                         95-96       96-97
INCOME FROM MEMBERSHIP

CAMPUSES - OTPS BASED                  
NUMBER OF FULL MEMBER CAMPUSES              19          19
COST FOR FULL MEMBERSHIP                28,000      27,500
INCOME FROM FULL MEMBERSHIP            532,000     522,500
NUMBER OF LIMITED MEMBERSHIP                 4           4
COST FOR LIMITED MEMBERSHIP             15,400      15,125
INCOME FROM LIMITED MEMBERSHIP          61,600      60,500
SUB-TOTAL INCOME FROM OTPS BASED       593,600     583,000

CAMPUSES - IFR BASED
NUMBER OF FULL MEMBER CAMPUSES               3         3.5
COST FOR FULL MEMBERSHIP                28,000      27,500
INCOME FROM FULL MEMBERSHIP             84,000      96,250
NUMBER OF LIMITED MEMBERSHIP                 7           7
COST FOR LIMITED MEMBERSHIP             15,400      15,125
INCOME FROM LIMITED MEMBERSHIP         107,800     105,875
SUB-TOTAL INCOME FROM IFR BASED        191,800     202,125

INCOME FROM MEMBERSHIP                 785,400     785,125

INCOME
SUPPLEMENT FROM OET                     37,500      37,500
ESTIMATED HARDWARE CREDIT              185,000     185,000
INCOME FROM MEMBERSHIP                 785,400     785,125
SUB-TOTAL INCOME                     1,007,900   1,007,625



BUDGET 1995-96

                        Information Technology Exchange Center

                                         F/Y         F/Y
                                         95-96       96-97
EXPENSES

STAFF                                  373,142     373,142
DEC CONSULTANT                         200,000     200,000
EQUIPMENT                               40,000      45,000
HARDWARE-LEASE                               0           0
HARDWARE-MAINTENANCE                    50,000      50,000
SUPPLIES, PHONE, TRAVEL, ETC.           45,000      45,000
DEC SOFTWARE MAINTENANCE                88,000      88,000
ORACLE SOFTWARE MAINTENANCE            140,000     140,000
OTHER SOFTWARE                          20,000      20,000
IFR CHARGE TO ITEC/TC                   34,529      34,529
SUB-TOTAL EXPENSES                     990,671     995,671

INCOME LESS EXPENSE                     17,229      11,954

IFR RESERVE ACCOUNT                     65,341      82,570

BALANCE                                 82,570      94,524


9  Advisory Committee Members

9.1  Voting Members

Albany               Isabel Nirenberg
                     Assistant Director, Computing Services
                          Voice   518-442-3736
                          FAX     518-442-3697
                          EM      sysiln@albany

Alfred               Dennis Kelsey
                     Acting Vice President, Administrative Affairs
                          Voice   607-587-4177
                          FAX     607-587-3298
                          EM      KelseyDH@snyalfva

Brooklyn HSC         Robert Losonsky
                     Assistant Manager, Computing Systems and Services
                          Voice   718-270-2431
                          FAX     718-270-3319
                          EM      Losonsky@snybkadm

Broome CC            Grant Newton
                     Director, Computer Center
                          Voice   607-778-5011
                          FAX     607-778-5119    
                          EM      newton_g@sunybroome.edu

Buffalo              Dave L. Cummings
                     Assistant Director, Computing Services
                          Voice   716-878-4206
                          FAX     716-878-4235
                          EM      CumminDL@snybufva

Univ at Buffalo      Frank Rens
                     Associate Director, Academic Services
                          Voice   716-645-3574
                          FAX     716-645-5972
                          EM      rens@ubvms.cc.buffalo.edu

Canton               Robert R. Hayden
                     University Database Administrator
                          Voice   315-386-7150
                          FAX     315-386-7930
                          EM      HaydenRR@snycanva

Cayuga CC            Martin J. Wisniewski
                     Associate Dean
                          Voice   315-255-1743 ext 220
                          FAX     315-255-2050
                          EM      Wisniewski@snycayvb

Central              Bruce Briggs
                     Director of LAN Services
                          Voice   518-443-5548
                          FAX     518-443-5809
                          EM      briggsbd@snycenva

Cobleskill           Daniel Sidebottom
                     Manager, Computer Services
                          Voice   518-234-5337
                          FAX     518-234-5333
                          EM      SideboDR@scobaa.cobleskill.edu

Corning CC           Bill Manual
                     Director, Computing Services
                          Voice   607-962-9412
                          FAX   
                          EM      ManuelWC@scccvc.corning-cc.edu

Cortland             Martin Coolidge
                     Director, Administrative Computing Services
                          Voice   607-753-2501
                          FAX
                          EM      Martin@snycorva

Delhi                Richard W. Nabinger
                     Senior Staff Associate
                          Voice   607-746-4354
                          FAX     607-746-4208
                          EM      NabingRW@snydelab.delhi.edu

Empire State         Curtis King
                     Director, Computer Services
                          Voice   518-587-2100
                          FAX     518-587-5404
                          EM      cking@snyescva

Farmingdale          Robert J. Wilbert 
                     Director, Computer Center
                          Voice   516-420-2167
                          FAX     516-420-2698
                          EM      WilberRJ@snyfarva

Fashion Institute    Herbert Wood
                     Executive Director, Administrative Computer Center
                          Voice   212-760-7719
                          FAX
                          EM      WoodHH@snyfitva             

Finger Lakes CC      John Taylor
                     Academic Systems Manager
                          Voice 716-394-3500 ext 301
                          FAX   716-394-5005
                          EM    sflcva::taylorjm

Genesee CC           Mary Jane Heider
                     Manager of Academic Computing
                          Voice   716-343-0055 ext 363
                          FAX     716-343-4334
                          EM      Heider@sgccva.sunygenesee.cc.ny.us

Geneseo              William H. Davis 
                     Director, Computing & Media Services
                     Executive Board Member 
                          Voice   716-245-5577
                          FAX     716-245-5005
                          EM      Davis@geneseo

Herkimer County CC   Dennis Olds
                     System Administrator
                          Voice 315-866-0300
                          FAX     315-866-7253
                          EM      shccva::dfolds  


Jamestown CC         Joseph Ciesielski
                     Computer Center Director
                          Voice 716-665-5220
                          FAX
                          EM    ciesieja@sunyjcc
Library Services     Carey Hatch
                     LAIP Technical Manager
                          Voice   518-443-5577
                          FAX
                          EM      HatchCB%slscva@snycenvm

Mohawk Valley CC     Francine M. Zammiello
                     Educational System Specialist
                          Voice   315-792-5304
                          FAX     315-792-5696
                          EM      francine@snymvcc

Morrisville          Jean L. Boland
                     Director, Computer Services
                          Voice   315-684-6053
                          FAX     315-684-6453
                          EM      BolandJL@snymorva

Old Westbury         Ronald C. Johnston
                     Director, Computer Center
                          Voice   516-876-3149
                          FAX     516-876-3209
                          EM      Johnston@snyoldva

Oneonta              Eric H. Wilson
                     Director, Computing Services
                          Voice   607-436-2539
                          FAX     607-436-2107
                          EM      WilsonEH@snyoneva

Oswego               Paul Voninski 
                     Director, Academic Computing
                     Executive Board Member
                     Chair Executive Board
                          Voice   315-341-3055
                          FAX     315-341-3143
                          EM      Voninski@oswego.oswego.edu

Plattsburgh          Tom Mercadante
                     Co-ordinator of Applications Development
                          Voice   518-564-3013
                          FAX     518-564-7827
                          EM      MercadTF@snyplava

Potsdam              Bruce E. Buchanan
                     Director, Central Computing
                          Voice   315-267-2089
                          FAX     315-267-2318
                          EM      BuchanBE@snypotva

Rockland CC          Karen DeMauro
                     Director, Administrative Data Processing
                          Voice   914-574-4770
                          FAX     914-356-8744
                          EM      kdemauro@snyrccva.dp.sunyrockland.edu


SICAS                Rosanne Murphy
                     Director, SICAS Center
                          Voice   607-436-2039
                          FAX     607-436-2038
                          EM      murphyre@snyoneaa

Stony Brook          Charles Bowman
                     Associate Director, Computer Services
                          Voice   516-632-6245
                          FAX     516-632-9086
                          EM      cbowman@sbccmail

Syracuse HSC         Ruedi Lienhard 
                     Director, Computer Center
                     Executive Board Member
                          Voice   315-464-5426
                          FAX     315-473-5561
                          EM      Lienhard@snysyrv1

Training Center      Sharon Gallagher
                     Director, SUNY Training Center
                          Voice 315-464-4079
                          FAX   315-464-7303
                          EM    Gallaghe@snysyrv1

Utica/Rome           Allan Steinhauer
                     Manager, Administrative Computing
                          Voice   315-792-7440
                          FAX     
                          EM      XACS@sunyit.edu


9.2  Ex Officio Non-voting Members

State University Business Officers Association (SUBOA)
               vacant

Associate Vice Chancellor for Information Technology
               Charles R. Blunt
               Associate Vice Chancellor, Information Technology
               SUNY Central Administration
                          Voice   518-443-5550
                          FAX     518-443-5799
                          EM      Bluntcr@snycenvm

SUNY Training Center
               Sharon M. Gallagher
               Coordinator, SUNY Training Center
                          Voice   315-464-5426
                          FAX     315-464-5561
                          EM      Gallagsm@snybufva

               Raney Ellis
               SUNY College at Plattsburgh
               Chair, SUNY Training Center
                          Voice   518-564-3013
                          FAX     518-564-7827
                          EM      elliswr@snyplava


SUNY Computing Officer Association (COA) Executive Council Member
               To be added

Host Campus Representative
               Ronald N. Brown Jr.
               Associate Director, Computing Services
               SUNY College at Buffalo
                          Voice   716-878-4611
                          FAX     716-878-4235
                          EM      BrownRN@snybufva


10  Advisory Board Meeting Notes

10.1  November 15, 1994

          ===============================================
                            Fall 94 COA
                         November 15, 1994
                          2:15pm - 4:00pm

            Aspen Room, Quality Inn North, Syracuse, NY
          ===============================================

                              MINUTES

                  Joint Advisory Committee Meeting
                     Common SUNY Support Center
                                and
                        SUNY Training Center

          ===============================================

   Chair:               Bob Wilbert
   Recording:           Naomi Rhodes


   Those present:

   Jean Boland         Morrisville    Tom Britt           SUNY Training Center
   Craig Brown         Morrisville    Doug Brown          Potsdam
   Ron Brown           Buffalo State  Bruce Buchanan      Potsdam
   Martin F. Coolidge  Cortland       Mary Ann Corsetti   Central Admin.
   Dave Cummings       Buffalo State  Bill Davis          Geneseo
   Ann Dennis          Buffalo State  Raney Ellis         Plattsburgh
   Kevin Foley         Buffalo State  Sharon Gallagher    SUNY Training Center
   Jeff Gay            Morrisville    Bob Hayden          Canton
   Curt King           Empire         Ron Kupin           Dutchess CC
   Ruedi Lienhard      HSC Syracuse   Bob Lunden          System Admin.
   Jennifer McMahon    Buffalo State  Rosanne Murphy      SICAS Center
   Stan Pyc            Cobleskill     Naomi Rhodes        SUNY Training Center
   Joseph Riley        Cobleskill     Daniel Sidebottom   Cobleskill
   Betty Spencer       CSSC           Allan Steinhauer    Utica/Rome
   Bob Wilbert         Farmingdale    Eric Wilson         Oneonta
   Penny Wilson        Central Admin.

   =================
   TOPICS DISCUSSED
   =================


   I.  MINUTES
   -----------

   Minutes from the CSSC Advisory Committee meeting held on June 8, 1994
   were reviewed and approved the night before this meeting.

   Minutes from the last Training Center Advisory Committee meeting held
   on June 7, 1994 were reviewed and approved.


   II.  CSSC BUDGET, FEE STRUCTURE, AND MEMBERSHIP
   -----------------------------------------------
   Any campus can become either a full CSSC member or "partial" member
   at 55% of the full membership fee. A partial member can have either
   Digital or Oracle support. For Fiscal Year 94/95, it costs a full-member
   campus $26,000 for CSSC membership and $7,000 for SUNY Training
   Center (STC) for a total of $33,000. After overhead expenses for
   STC, 5000 of the 7000 are converted to points (at $1 per point)
   so that 5000 points are available for training through June 30, 1995.

   For FY 95/96, CSSC membership will cost $28,000 and STC $5,000 for 
   a total of $33,000. After STC overhead expenses, 2500 of the 5000
   will be available as training points.

   As per the Bylaws, if a campus chooses not to be a SUNY Training
   Center member, but wants to be a CSSC member, the cost is 3000
   less if the campus has a training plan in place that has received
   CSSC Executive Board approval.

   Due to a 15.5% IFR charge, it is not advantageous for a Community
   College to become a member of the Common SUNY Support Center (CSSC).
   Rosanne Murphy, of the SICAS Center, asked whether Community 
   Colleges could pay the entire IFR charge, instead of Ron Brown's
   suggestion that the IFR charge be split 50/50 between CSSC
   and the Community Colleges. Mary Ann Corsetti, Central 
   Administration, said that SUNYNet absorbed their IFR charge 
   last year. Bob Lunden, Central Administration, said that the 
   IFR charges are intended to cover overhead and facility expenses.
   Ron Brown thinks that CSSC would probably have to absorb the IFR 
   charge of Community Colleges. By January or February 1995, a letter 
   will be written to see about getting the IFR charge released.
 
   Expenses were added to this year's budget including the addition of
   one staff member, Michael Notarius, in Oracle support. The second
   position in Systems and Network Support is still open after two
   searches. Since the current $40,000/yr. salary seems too low
   to attract candidates with the necessary experience, it
   was decided to wait until a meeting in January 1995 to 
   reevaluate whether to try to fill the position with another
   search at this salary level or take action.

   Another expense considered in this year's budget is "Equipment
   for Staff" relating to equipment needed for staff to do their
   jobs.

   CSSC is looking for ways to cut expenses such as possibly dropping
   PMDF, University-wide graphics, and other outdated or less widely
   used software.
    
   III.  CSSC DIRECTOR POSITION
   ----------------------------
   It was decided in October that an ad be placed in the Chronicle
   of Higher Education for the position of Director, Common SUNY
   Support Center. The ad will run in the November 29th and
   December 6th issues. An email version of this ad was also 
   posted to several list services.

   The deadline for applications is January 3, 1995. Applications
   will be reviewed in December with interviews scheduled between
   late January and early February 1995.

   Funds are available in this year's (94/95) budget for partially
   filling the position. Support of this position is 50% from
   CSSC membership fees, and 50% from the Office of Educational
   Technology (OET, Chuck Blunt's office).

   The 10-person search committee represents a broad spectrum of
   SUNY personnel, comprised of 5 Executive Board members and
   1 each from Central, Buffalo State, University Center
   community, Community Colleges (Bill Manuel, Corning), and
   centers that the Support Center deals with (Sharon Gallagher,
   SUNY Training Center). The search committee will narrow down
   applicants to 10 interviewees.


   IV.  BY-LAW AMENDMENTS AND OTHER ADVISORY COMMITTEE ISSUES
   ----------------------------------------------------------
   Because of the transition to University-wide support, the Common
   SUNY Support Center is looking for a new name. Bob Wilbert 
   solicited new names and asked that members contact any member
   of the Executive Board.

   It was felt that standing committees be established and written
   into the by-laws.

   The current composition of the 5-member Executive Board was 
   discussed. Current members include Bob Wilbert, Farmingdale;
   Eric Wilson, Oneonta; Ruedi Lienhard, HSC Syracuse; Bill Davis,
   Geneseo; and Paul Voninski, Oswego. Of the 33 campus group
   that comprises CSSC membership, almost half are community
   colleges. It was felt that they add a member from the
   community colleges to the Executive Board for better representation.
   This was still in the discussion stage and would need to be put
   into draft form.

   Rosanne Murphy, SICAS Center, questioned whether there was a term
   limit in the Bylaws. Bob Wilbert replied that it is a 3 year term,
   with no limit of multiple terms. The Chair could serve no more
   than 2 consecutive years.

   It was suggested that Chuck Goolden and Glen Watts of BOA
   be contacted to see about representation from all campuses
   since the 17-campus Vice Presidents Campus Group was no
   longer functional.

   The Executive Board solicited volunteers from the membership
   to review support and service issues of the Support Center 
   and to assist in contracts. It was proposed that 2 new 
   committees be established in the By-laws:  1) Service and
   Support and 2) Contracts.

   So far, CSSC has been unsuccessful in reaching an agreement
   of a contract for TCP/IP on VMS. Eric Wilson asked about 
   using Cabletron vs. the already established 15-site ChipComm
   (10 are Support Center members). Ron Brown summarized the 
   history of ChipComm and SUNY and said that getting ChipComm 
   through Digital was the best package compared to other vendors
   (Cabletron, Wynnette).

   Also requested was the need to know how to troubleshoot LANs.


   VII.  CD-ROM SOFTWARE DISTRIBUTION
   ----------------------------------
   Ron Brown said that they are looking into using CD-ROM technology
   to distribute software, but since the current price is $100/platter,
   they need leads to get better pricing. Mirror image software
   is desired.


   VIII.  TRAINING CENTER UPDATE
   -----------------------------
   Tom Britt, SUNY Training Center's CSSC Curriculum Coordinator,
   discussed the CSSC-related training activities available from 
   the SUNY Training Center. Several member campuses requested 
   VMS and TCP/IP training so courses will be offered in early 1995. 
   It was brought to Tom's attention that the TCP/IP and
   VAXCluster training scheduled March 6-10 conflicted with
   SCT's Banner training and that these classes should be
   moved.

   Responses to interest surveys in SUNNet Manager, Expert Choice, 
   and NYSERNet/NITEC courses were low. A suggestion to announce
   on the BOA list service was made. 

   Interest in Oracle7, SQR, and ChipComm training was mentioned. 
   These courses could be offered in late Spring, early Summer.
   Other topics of interest mentioned included Project Scheduling
   (generic or software-specific such as Microsoft Project) and
   and generic introductory TCP/IP.

   Sharon Gallagher spoke about the activity level at the Training
   Center.  The Training Center has either held or hosted an activity on
   61 of the 83 business days in this fiscal year.  Approximately 1/3 of
   those days were devoted to CSSC training activities.

   Activity and Participation reports were distributed to campuses
   (or sent via US mail for those not present). Included was a
   handout showing each campus' points that expire 12/31/94,
   expire 6/30/95, account balance, and points used so far
   in Fiscal Year 94/95.

   It was noted that some campuses participate in more than one
   class, yet other campuses do not participate in training at all.
   Those that did not participate were mostly new members (University
   centers and Community Colleges). It was recommended to let the
   new campuses know what's available, how to participate in
   training and use points. Tom Britt said he would contact these
   campuses.

   IX.  PROGRESS REPORT
   --------------------
   STRATEGIC PLANNING COMMITTEE ON DEVELOPMENT & TRAINING
   (Report from Raney Ellis)
   One year ago, the Advisory Board asked Chancellor Hall
   to fund the Training Center for one year and to develop training
   for SUNY faculty and staff. Early Fall'94 was a draft report
   with recommendations for training and development needs of
   faculty and professional, clerical, and administrative
   staff.

   A discussion list on faculty/staff training is available on 
   SPLAVA:: using VAXNotes (FAC_STAFF_DEV), which is open to all SUNY 
   and not moderated.

   Suggestions to the Vice Chancellor will be made in early January 
   1995. If you do not have VAXNotes, send comments and suggestions to 
   Sharon Gallagher (GALLAGHE@vax.cs.hscsyr.edu).

   ADJOURN
   -------
   The meeting was adjourned at 4:10pm.


10  Advisory Board Meeting Notes

10.2  June 7, 1995  

                        CSSC Advisory Committee Meeting Minutes
                                         COA 
                                Sheraton, Liverpool, NY
                                     June 7, 1995

Chair:                 Bob Wilbert
Recording:             Betty Spencer

Present:

Valerie Anastasi       Buffalo State           Judi Basinski          Buffalo State
Ed Beadle              Oswego                  Chuck Blunt            Central
Bruce Briggs           Central                 Craig Brown            Morrisville
Ron Brown              Buffalo State           Bruce Buchanan         Potsdam
Sue Chichester         Geneseo                 David Cummings         Buffalo State
Bill Davis             Geneseo                 Karen DeMauro          Rockland CC
Ann Dennis             Buffalo State           Sharon Gallagher       Training Ctr
Frances Garrido        Farmingdale             Jeff Gay               Morrisville
Curt King              Empire                  Ron Johnston           Old Westbury
Rich Lesniak           UB                      Ruedi Lienhard         HSC Syracuse
Bill Manuel            Corning CC              Barbara Metivier       Buffalo State
Cathy Miller           Herkimer CC             Rosanne Murphy         SICAS
Mike Pisa              Oswego                  Stan Pyc               Cobleskill
Naomi Rhodes           Training Center         Jerry Silvershatz      Buffalo State
Rob Smith              Buffalo State           Betty Spencer          Buffalo State
Allan Steinhauer       Utica/Rome              Bob Wilbert            Farmingdale
Charlie Young          Cobleskill

The meeting was called to order at 8:45 a.m.

Minutes from the Joint Advisory Committee Meeting of the Common SUNY Support
Center and SUNY Training Center held at the Fall 94 COA on November 15, 1994
were reviewed.

Budget

   Ron Brown discussed the budget for fiscal year 95-96 and referred to budget
   information sheets that were disseminated. 

   Budget history of the Support Center (1989-1996).  

      The current fiscal year shows a significant allocation drop ($26,000)
      because.  Costs have remained relatively stable due to increase in
      membership.

   Fee structure with full and limited membership (Digital or Oracle only).  

      Community College membership fees show an IFR charge.  This charge will
      be absorbed by the Support Center membership fees.

   Current and forecasted income and expense

      The Advisory Committee for the CSSC and Training Center agreed to
      provide fiscal support for the Training Center from CSSC membership
      fees.

      The Director position shows as an allocation but has no expense for FY
      94-95 because we currently don't have a director.  Estimated hardware
      credit is the return of part of our costs (Digital agreement) for the
      Digital consultant (Joe Weber).

      Some savings have been seen as a result of being unable to hire a
      Systems person.  Ron discussed all the expense items.

Membership

   Two members might be dropping out.  One member could change plans since the
   IFR charge is absorbed by Support Center.  Other member might become Oracle
   member only.  

   Carey Hatch, Director of LAIP, has asked us to present a services offering
   for LAIP sites.  This could generate another fee category for membership. 
   A new offering could generate between $2,500 and $6,000 income per LAIP
   site.  $2,500 is base service; $6,000 represents expanded services.

By-laws

   Bob Wilbert:  We have been struggling with a new name for the Center.  Had
   a name of UNITE but was not accepted at the 5/25/95 Executive Board
   meeting.  We now propose a change to ITEC (Information Technology Exchange
   Center).  A vote will be necessary to change the name.  There wasn't a
   quorum so Bob will address the vote through email.

   Changes:  Two standing committees will be created:  

   1) Services and Support Committee     Where does the membership want us to
                                         go and what levels of services to
                                         offer.  Need to evaluate services we
                                         have provided.

   2)  Contracts Committee               We need help with contracts.  Work
                                         with people at Central


   Composition of Executive Board

   The composition will be changed to add one person from a Community College.

   Manager Consideration

   Identification of Manager and duties/responsibilities of that position. 
   Executive board feels we need a full-time director.

   Ex-officio non-voting members 

   Chuck Blunt, Sharon Gallagher, Training Center Executive Board Chair, LAIP
   Director, SICAS Director, SUBOA representative, COA Executive Council
   representative.

   Rich Lesniak, UB, thought wording was too restrictive on item 3.4 "Have a
   SUNYNet connection."  It was decided that wording would not be changed.

Executive Board

   Email was sent out requesting nominations for two Executive Board positions
   whose term will end 6/30/95:  Bob Wilbert and Ruedi Lienhard.  Bob Wilbert
   will not be seeking another term but Ruedi Lienhard will.  Besides these
   two positions, the Community College position also needs to be filled. 
   Nominations of the following were made:  Dan Sidebottom, Ruedi Lienhard,
   Karen DeMauro, Bill Manuel.  Bob Wilbert will entertain further nominations
   through email.

CSSC Director position

   Advertisements were made in the Chronicle of Higher Education and 17
   applications were received.  Sharon Gallagher and Ruedi Lienhard reviewed
   the resumes and determined if resumes met minimum requirements.  Twelve
   resumes were accepted.  Executive Board reviewed those.  Took four highest
   candidates and interviewed them on March 30-31.  Current hope is that the
   position will be filled and announcement made through email in several
   days.

SUNY/JNET Maintenance contract

   Mike Pisa presented current status on JNET.  We will not be pursuing a
   contract.  Mike attended a CSSC Executive Board meeting where the issue of
   the renewal and $90,000+ amount for JNET was discussed.  Administratively,
   many files are transferred over BITNET.  We will be using ftp to replace
   BITNET file transfer.  Survey of CSSC membership was done and the outcome
   was "we should be looking forward."  The CSSC plans to keep the JNET
   maintenance contract and if member sites need BITNET they can go through
   the Support Center machine.  SUNY is prepared to pay a reasonable charge
   for the period of service we used while not under contract.  Bob Wilbert
   asked Mike Pisa to keep the Advisory Committee members advised of status.

Training Center issues

   Executive Board remains committed to its position that the Training Center
   is essential for SUNY and the Support Center.  Executive board wants
   members to have proper level of training.  If members have any thoughts on
   training options, let Executive board and Training Center know.

   Sharon Gallagher made a Training Center presentation.  There are four seats
   open on Training Center Executive Board.  Sharon discussed the proposed
   relation between the University-wide Initiative Group and SUNY Center for
   Faculty and Staff Training.

IFR issue

   Chuck Blunt explained the IFR charge and confirmed the CSSC intention to
   absorb this C.C. expense.  Some IFR charges do filter back to the Community
   College.

CSSC Executive/Advisory Committee meeting:  June 21-23, 1995

   There will be a three day expanded CSSC Executive Board on 6/21, 6/22 and
   6/23/95.  The Exec Board hopes to seek interest and input from members on
   the future of ITEC: identify products that we should be supporting;
   identify what type of services and support we should be providing. 
   Specific format has not been established.

Meeting adjourned at 10:07 a.m.


11  Executive Board Meeting Notes

11.1  July 19, 1994

Common SUNY Support Center Executive Board
Meeting Minutes - July 19, 1994
Buffalo, New York

CSSC Members Present: C. Blunt, R. Brown, B. Davis, M. Shier, P. Voninski, R. Wilbert,
and E. Wilson

Announcements:

1.  Cortland only wants DEC support, it is not and will not be using Oracle.
                
  a.  Discussion concerning the Bylaws and is a 6-month notification needed?  They
      have been paying full membership, but not using the Oracle support or software.
  b.  If we permit an early withdraw is this setting a precedent?           
  c.  C.B. suggested that we look at an alternative menu of services and charges for
      the future.

After 10:30 am we were joined by members of the CSSC Professional Staff to discuss
the future organizational structure of the Center and characteristics that they would
like to see in a new Director.

Questions and comments of professional staff:

        ?  would like to see more leadership in academic support -- new areas to
           support
        ?  need to develop the nature of the CSSC relationship with Buffalo State
           staff
        ?  it is a "win - win" being backed up by Buffalo State, we learn much
           working with that support staff
        ?  new Director needs to be attuned to working with Buffalo State person  nel
        ?  synergy that comes from the relationship with Buffalo State staff  
        ?  new Director should have clear lines of authority
        ?  new Director should know the technology and what has to be done   
        ?  need to have a structure for success, not burdened at the start with
           failure
        ?  who does the performance review -- new Director or Buffalo State person
        ?  new Director may cause some tension in the way things have been done
        ?  some potential for conflict between the internal operations of the CSSC
           and Buffalo State
        ?  like CSSC to be more proactive, less reactive -- example: lag in putting
           Alpha on line at CSSC
        ?  administratively, the new Director should be a peer or superior to the
           computer center administration at Buffalo State
        ?  need to have regular staff meetings with the new Director         
        ?  new Director should be very flexible -- able to work with a variety of
           administrative levels
        ?  need "champions" for various technologies -- they do not all have to  be
           housed at Buffalo State

End of comments from CSSC professional staff

E.W.  Strong feelings:
      a.   other campuses, if they understood the work being done for Buffalo State
           by CSSC staff would react negatively
      b.   who do you work for -- CSSC or Buffalo State????
      c.   lack of CSSC team spirit -- they identify more with Buffalo State than
           CSSC
      d.   need for new Director to the leadership skills to identify and cultivate
           technical skills and support throughout the University, not just Buffalo
           State   
      e.   history of Oneonta SICAS Center is one of a separate area, concern for
           perception of the other SUNY campuses, wanted to avoid what we have just
           heard, even to the point of not integrating the two staffs
      f.   performance programs need to be written by the CSSC Director       
      g.   assignment of duties should come from the CSSC Director, not Buffalo 
           State Computing Services Director

M.S.  CSSC Director should report to the Buffalo State Computing Services Director
      for immediate future

P.V.  CSSC Director should not report to the Buffalo State Computing Services
      Director, should report to the CSSC Executive Board

C.B.  The allegiance of the new Director should be to the University as a whole
      Buffalo State Vice President for Finance joined the meeting:

R.W.  Discussion of what exists now and our short-term and long term interests

V.P. a.    how do we see this position change playing out?
     b.    I agree with the idea of separation and not reporting to the Buffalo 
           State Computing Services Director
     c.    ultimately we would expect to see some separation of organizations,  staff
           and operations of the CSSC and the Buffalo State Computing Services Center 
                  
     d.    V.P.'s office should not be giving operational guidance to the CSSC
           administration, however, we will be helpful in this transition

CSSC Executive Board resumes discussion:

B.D.  need to change name of CSSC to more closely reflect its role with technology

Discussion of Director Search and Time line:

    ?  need a job description for advertisement and for those applying             
    ?  salary range -- 60 - 80K
    ?  need nationwide search

Discussion of Cortland request:

R.W.  notify Cortland of their Bylaw obligations of 6 month notification

New Issues:

C.B.  capitalizing software, may have access to funding like Oracle contract history
     ?  should we or could we capitalize software?
     ?  it seems too long a period, but it worked with Oracle

meeting ended at 2:30pm

minutes taken by P. Voninski


11.2  October 17, 1994

Common SUNY Support Center Executive Board
Meeting Minutes - October 17, 1994
                          SUNY Training Center, Syracuse

The meeting was called to order at 11:15 a.m.

In attendance:  Charles Blunt, Ron Brown, Bill Davis (recording), Sharon
Gallagher, Mary Ann Corsetti, Ruedi Lienhard, Robert Wilbert (presiding), Eric Wilson.

1. Training Center Update

Sharon Gallagher announced that a strategic plan for the Training Center is in
preparation, with Raney Ellis coordinating.  Sharon is working with the Office of
Educational Technology (OET) on a faculty development program. Discussion is also
underway, reported by Chuck Blunt, of programmatically and physically linking separate
campus-based campus faculty training centers.  Sharon also reports that splitting the
Training Center budget allocations by training program (e.g., LAIP, CSSC, etc.) has
significantly improved program and fiscal planning.

2. SUNY System Update

Chuck Blunt discussed programmatic links between the CSSC and Central.  A
representative from Central is included on the CSSC board under CSSC by-laws.  In
addition, Central has committed to fund 1/2 the cost of the CSSC Director position. 
Chuck sketched the current inter-relationship of technology planning organizations
at Central, including the Technology Steering Committee, the Council on Educational
Technology, OET, the various support centers (TC, CSSC, CL&T, SICAS Center), and
infrastructure support groups (SUNYNet, SUNYSAT).  The new OET funding stream is
intended to be distributed 80% to campuses based on campus plans submitted, and 20%
for infrastructure and multi-campus pilot projects.

Ron Brown suggested that a new forum may need to be developed to coordinate the
planning and activities of the numerous technology committees.  A useful group would
consist of directors of various support centers and/or chairmen of the executive
boards of these centers.

Chuck Blunt will draft a proposal regarding composition of and charges to the proposed
technology forum.

3. Contracts

The Digital CM00224 hardware/software contract and the Oracle contract have been
extended.  The Digital CM00129 maintenance contract has been approved with the proviso
that state-wide provisions be negotiated and included. Chuck and Ron also announced
that we need to lay groundwork for new
negotiations with Oracle for their new products, and with Wingra for Alpha products. 
Other contracts in process include SQR, TGV MultiNet, and Process.  Penny Wilson has
joined the System Staff as the new Contract Administrator.

4. New CSSC Line Staff

One new staff position has been filled:  Michael Notarious has been hired for Oracle
support.  The new position approved by the Executive Board for systems support remains
vacant.

5. New CSSC Director Position

We are also beginning the search for the new position of Director of the CSSC.  The
job description for this position and all affirmative action processes are complete. 
The position will be advertised in the Chronicle of Higher Education for two
consecutive weeks on November 15 and 29.  Ads will also be placed in two local Buffalo
papers and on the CIO listserver. The ad will encourage candidates to write to the
Training Center account via Internet for further information.  The screening process
is to begin December 15.  Interviewing will begin in early January.

The Search Committee will consist of Executive Board voting members, with one
additional representative each from Central, Community Colleges, University Centers,
the Buffalo State campus, and "other Support Centers." Bill Davis will make contact
for University Center representation;  Sharon Gallagher will make contact for
Community College representation.

The Executive Board with the assistance of Sharon Gallagher will narrow the field to
the top 10 or fewer candidates, rank-ordered, by reviewing
applications, and telephone or personal interviews as needed.  The Board will then
present this evaluation to the broader Search Committee for review and confirmation
of selection of finalists.  The full Search
Committee will select finalists for interview from among the top 10.  In case of
disagreement on selection of finalists for interview, the Executive Board will be
ultimately responsible for the decision.

For interviews of finalists, the Search Committee will be broken into two groups. 
A preliminary schedule for interviews includes a facilities tour (45 min.), meeting
with VP (30 min.), meeting with CSSC Staff (45-60 min.), meeting with CC Director or
Asst. Director (30 min.), and meetings with each of the two Search Committee sub-
groups (60 min. each).  Selected members of the Search Committee may accompany each
candidate to
lunch/dinner.  Selected CSSC staff may be asked to accompany each candidate between
all meetings during the day.

Each interviewer will be required to submit an evaluation form for each candidate
interviewed immediately following the interview.  This data will be input into an
evaluation matrix to assist in the evaluation process.  An Expert Choice model may
also be used.

All expenses for candidates and for Search Committee members will be covered by the
CSSC and System.

6. Budget

CSSC Annual Report and Budget was presented and discussed.  Ron Brown proposed staff
salary increases and the creation of two new assistant director positions for (1)
Academic and Administrative Support and (2) Systems and Communications.  It was
proposed that the annual combined TC/CSSC membership fee be increased by $2,000 to
cover these expenses.  The Board also discussed changes to the pre-paid "training
points" we include with combined TC/CSSC dues.  In addition, Ron suggested we explore
linking membership fee to size of institution to some degree so that smaller campuses
would pay less than largest campuses.  These issues will be brought to the full
Advisory Board for discussion.

The Executive Board unanimously approved the proposed salary increases under the
condition that the combined TC/CSSC annual membership fee is held at $33,000 and not
increased.  To accomplish this, it may be necessary to reduce prepaid "training
points" by $2,000 per campus, from 5,000 "free" points to 3,000 points per year. 
Sharon believes that this may not have a large impact on training delivered to
campuses, since many campuses are not currently using the full 5000 point allocation
annually.

The proposal to create two new assistant director positions was deferred. It was
agreed that the new Director of the CSSC should be given the
opportunity to address these organizational issues when he/she joins the staff.
IFR charges continue to impact CSSC revenue from Community Colleges.  The decision
for reducing overhead charges lies with W. Anslow.  It was agreed that these charges
run against the spirit of cooperative projects between State Operated campuses and
the Community Colleges.

At the full Advisory Committee meeting at Fall COA, we will solicit
participation in CSSC budget planning work from the membership-at-large.

7.  Organizational Issues

We need to find a copy of the current CSSC by-laws.  Please forward a copy to Bob
Wilbert.

We are exploring new names for the CSSC.  We have solicited input but have not hit
a good name yet.  Suggestions are welcome.

We discussed possible changes to membership structure.  Should we include designated
positions for University Center and Community College
representatives on the Executive Board?  It was agreed we should present to the full
Advisory Board the proposal to add one additional member to the Executive Board to
represent the Community Colleges, with term set to compliment existing "staggered"
terms.

8. Alpha

The CSSC's Alpha machine is up and running for training and testing.  OSF support
needs are growing;  Ultrix is being dropped.  CSSC staff will meet with the SICAS
Center to determine support requirements and a transition schedule.

7. Other Business

The minutes of June 5, 1995 were reviewed, amended and approved.

Bob Wilbert announced that he has prepared letters of solicitation for participation
in two sub-committees for (1) CSSC scope of service and quality assessment and (2)
assistance with contract preparation and
negotiation.  He will present this the CSSC Advisory Board and e-mail to COA Academic
and Administrative lists, the LAIP list, and the SUBOA
Technology Sub-Committee list.

A proposal was approved to purchase up to three cellular phones at
government rate of $12/month and $0.22/minute for selected CSSC staff for off-hour
support.

Ron announced that the new Oracle representative to SUNY is John Condon.

The Board briefly discussed opening CSSC membership to City University of New York
(CUNY) campuses.  We will investigate further.

The meeting was adjourned at 6 p.m.

Respectfully Submitted,

Bill Davis


11.3  November 14, 1994

Common SUNY Support Center Executive Board
Meeting Minutes - November 14, 1994
                                Syracuse, New York

Meeting started at 5:30 PM

Present: E. Wilson, R. Ellis, P. Voninski, R. Lienhard, R. Brown, R. Wilbert,C.
Blunt, E. Spencer, D. Cummings, A. Dennis, K. Foley, J. McMahon, P. Wilson, M.A.
Corsetti, S. Gallagher

1.   Minutes of the meetings of June 8, 1994 (reudi Lienhard), July 19, 1994 (Paul
Voninski) and October 17, 1994 (Bill Davis) were reviewed and approved. 

2.  IFR Fee: A decision was made to submit a letter to Vice Chancellor Hall concerning
the 15.5% fee that is required of the IFR for the Community Colleges.  Could we be
exempted from this fee?  The fee makes the CSSC membership less economical, if not
uneconomical, for the Community Colleges.

3.  The CSSC draft Budget was reviewed.  

Michael Notarious has been hired.  A systems programmer candidate turned us down dues
to salary - the position is up to $40k.  Existing salaries are no longer competitive
due to the three year UUP freeze, and we cannot bring new people in at salaries higher
than the ones already here.  

The $20,748 charge for the IFR (50% of total) is eating into our reserve account.

No increase in combined CSSC/TC membership fees is sought.  We are recommending
$28k/$15.4k plus a Training Center charge of $2k, plus $3k in training points.   We
were previously at $26k for CSSC and $7k for the Training Center.  Discussion took
place regarding the continuation of the joint CSSC/Training Center fee.  It was
pointed out that a another group is making recommendations to Dr. Hall regarding
support and training, including the future of the Training Center.  It was generally
agreed that we need to continue to link training to CSSC support per the original CPT
model, but for all 33 members.  At the next meeting the Executive Board will evaluate
filling the position.

4.  The CSSC Director's hiring was discussed.

The draft announcement was reviewed.  We will be advertising on Nov 29th and Dec 6th
for Jan 3 receipt of resumes with interviews to begin in late January.  Revisions were
made to the draft, adding budget dollars, RTC, and salary ranges.

The search committee will have five members from the CSSC, one from the Training
Center (Sharon Gallagher), one from the University Centers, one from the Community
Colleges (Bill Manuel?), one from Buffalo State, and one from Central Office (Chuck
Blunt).  This group will advise the Executive Board, which will make the final
decision.

We are sending the announcement to the standard email list-servs, including CAUSE,
COA-ACAD, COATS, CSSC, UP-5 (done).  The Buffalo State Affirmative Action Officer
wants to talk with the Committee.

5.  Several software contracts were discussed.

Claris:  A SUNY-wide contract with sales goals and increasing discounts at various
levels, but not penalties for not reaching targets, has been suggested by Claris. 
Campuses would pay for products put into use in the previous quarter.  CDs would
possibly be distributed to the campuses with journal transfers to Central Office used
to pay Claris.  Discounts would be cut back when volume expectations are not met.  
In the first year upgrades would be free.  This is a very attractive package. 

Asymetrics Toolbook:  Virtually the same deal is available as for Claris. Pacer: A
terminal emulator is available for the Macintosh. Process: It is still possible for
campuses to get licenses for Process. Executive Software:  We made our $40k quota for
the Diskeeper and related packages, so they    will keep it open for us, if we want.
Wingra JNET: We are still getting billed for this.  Should we go to FTP instead?

Each CSSC Exec Board member is to get a name to the Chair for membership on the (1)
Services Committee, and (2) the Contracts Committee.  Bill Manuel and Dan Sidebottom
volunteered to participate.   Bill Davis suggested that every campus should be in
charge of at least one contract which could be software or hardware.

6.  Revision to the CSSC Bylaws was discussed.

Bob Wilbert has been reviewing the bylaws for necessary amendments regarding (a) the
committee structure, (b) additional Executive Board members to reflect new membership
patterns (ie. Community Colleges and University Centers), (c) BOA representation, and
(d) the new Director position.

Should the director report to Central Office (Chuck Blunt) functionally and to the
campus administratively as in the SICAS Center model?   One person suggested that to
report to Central Office makes the person less free to stick up for the CSSC position. 
The Executive Board leaned toward having the Director report to the CSSC, with the
personnel evaluation performed by Central Office (Chuck Blunt) together with the Chair
of the CSSC.

We are sending CSSC staff members to DECUS and a CSSC member.

7.  Unbundling of CSSC membership fees:

There is some concern that the current fee structure is not equitable because two year
colleges and community colleges pay the same amount as University Centers.  We are
considering this but do not have a position on it yet.   We invite people to provide
opinions.  It is a two edged sword: if the University Centers are asked to pay more,
they may back out.  If the expectation is that smaller schools will pay less, then
they may back out if the expectation is unfulfilled.  Should we wait for the new
Director to address this?  Perhaps not, because the community colleges may back out. 
We probably only have a six month window on this matter.

The meeting was adjourned at 8:15 PM by motion of Paul Voninski and second of Bill
Davis.


Minutes respectfully submitted by Eric Wilson


11.4  April 6, 1995

Common SUNY Support Center Executive Board
Meeting Minutes - April 6, 1995
Syracuse, New York


In attendance were R.Wilbert, Chair; C. Blunt, R. Brown, W. Davis, R.
Lienhard, W. Manuel, M. Pisa, P. Voninski, and E. Wilson.

There were some minor changes to the draft minutes of the November 14, 1994
meeting. The minutes were then accepted.

R. Wilbert started the meeting by noting that the CSSC faced major, complex
issues, as did the University, and that it was critical that they be
identified clearly. He also reported the following:

        the proposed budget was approved by the membership via e-mail.

        Changes to the By-Laws need to be distributed 10 days before being
voted on. The chair plans to do that in anticipation of a vote at the June
meeting. Therefore, changes should be submitted to the chair by the middle
of April.

        The terms of two members of the Executive Board - Lienhard and
Wilbert end this June. Interested candidates need to be identified so that
a vote can be taken at the June meeting. Candidates will be solicited via
e-mail.

The main discussion centered around the future of the Support Center.

        Its progress so far has been a great help to SUNY. It is now in
transition, requires a serious look at the past, at the present and the
future. It can't be all things to all people, requires a need to be open,
consider fiscal issues, relate to Educational Technology, forge closer
relationships with LAIP, SICAS and the Training Center.

        Various models and levels of support were discussed. Core support
and service items need to be identified, pricing of support items, ways of
grouping and bundling support options, potential new customers,  system
wide seed and R&D items, identify new architectures, consulting potential,
software distribution, etc.. Support Center staff training needs to be
considered.

Discussion on a new name for the Support Center was continued from the
previous meeting. A motion to adapt UNITE was made. It was not seconded. It
will be used for the time being.


The relationship with the Training Center was reviewed. The Training Center
will focus on general technical training and faculty development. Clearly a
continued close working relationship will be useful and necessary.

The budget was reviewed in depth.

        IFR charges are applied to revenue received from Community
Colleges. The budget for '95-'96 expects to incur IFR charges of over
$30,000. Should these charges be required of Community Colleges, or be
absorbed by the Support Center. A motion to waive the IFR charges for the
fiscal year '95-'96 was made by R. Wilbert , seconded by E. Wilson. It
passed unanimously. C. Blunt may review the issue of IFR charges with W.
Anslow and will share feedback at the June meeting or earlier.

        It is expected that there will be savings on DEC maintenance once
the new State contract is in place. Other items addressed were increases
for the Oracle contract and the Wingra /Jnet software.


Updates on the following were given:

        the statewide TNT network is being phased out this year. BOCES will
be moving more into networking.

        NYSERnet has a proposal from SUNY (Tom Neiss) to provide frame
relay for  all   campuses. This proposed network connectivity would allow
public IP to be run via NYSERNet, NYNEX and Sprint, while the SUNY internal
IP would continue to run on SUNYNet. Under this approach campuses would
also see more ISDN and dial-in services in each region. The SUNYNet
backbone would also be able to be used for compressed video.



Respectfully submitted,


Rudolf M. Lienhard


11.5  May 25, 1995


Common SUNY Support Center Executive Board
Meeting Minutes - May 25, 1995
Syracuse, New York

Attending:  C Blunt, R. Brown, B Davis, S. Gallagher, R. Lienhard, P. Voninski, R.
Wilbert, E. Wilson.

1.  Minutes to the April 6th, 1995 meeting were not ready for review at this time.

2.  CSSC Administrative Issues:

a.  name change
  1.  RW selected UNITE and was now having second thoughts and was now suggesting
      that we consider, University Technology Exchange.
  2.  PV suggested that the SUNY UNITE sounded like a union slogan or name.
  3.  CB stated that the name suggested a changed mission.
  4.  RB stated that the CSSC staff at first was not impressed with the name, but
      lately it had grown on them.
  5.  EW suggested that we use the name Information Technology Exchange Center or
      ITEC.
  6.  PV made a motion that the Executive Board recommend the name ITEC to the full
      Advisory Board for a vote, the motion was seconded by RL and the motion carried
      (4 to 0).
b.  call for additions to the CSSC Annual Report.
c.  bylaw changes:
  1.  RW change 9.6 dial up to SUNYNet connection.
  2.  RB use of SUNYnet keeps our software distribution off the Internet -- we may
      have to renegotiate with software vendors if we change the net connection for
      software distribution.
  3.  CB need to change all references to the fiscal year to correspond to the SUNY
      fiscal year (July 1 - June 30).
d.  Executive Board Elections:
  1.  RW sent out two calls for nominations; RL will be a candidate for reelection
      and RW will not stand for reelection.
e.  membership:
  1.  RB stated that Cortland is dropping their Oracle support -- RB will contact
      their Director and ask them what they want to do;  GCC is also dropping Oracle
      support and CB will contact their VP about that.
  2.  Carey Hatch had sent e-mail with questions about CSSC providing VMS support for
      LAIP campuses that are not now members of the CSSC; RB stated that it would
      cost $4,000 to $5,000 per LAIP site that were not now CSSC members; RB will
      draft a letter about these charges for these LAIP campuses and present it at
      the June Advisory Board meeting.
  3.  The question was raised about the possibility of CUNY membership in the CSSC -
      - do we want to proceed with this?  RB said we should proceed, but it would
      require more support staff if we moved in this direction; EW voiced the concern
      that members were getting less for their membership; PV suggested that if we
      can reduce costs, then CSSC members would see a benefit from expanding to
      include CUNY; CB suggested that at this moment in time, we should focus on
      providing support to SUNY campuses -- let the budget settle first and then make
      some informal contacts with CUNY.
f.  budget update:
  1.  FY 95-96 -- reflects Cortland going to a limited membership and GCC dropping
      support stated RB.  He went on to state that the CSSC membership numbers had
      stabilized.

3.  Contract issues:

a.  review of contract update list that was faxed to Board members.
b.  The issue of problems with Entex and the need to get real DEC quotes was       
    discussed. RB suggested if you are having problems in this area send him e-mail.
c.  CB stated that we are pressing forward for NYSERNet membership until such time
    as we find that that may not be possible.
d.  PV discussed a possible Claris/SUNY contract and stated he would check with Penny
    Wilson at Central to determine the status of that potential contract.
e.  RB discussed disk and tape components from RA Tech -- cost has increased
    dramatically -- go with Storage Works for savings.

4.  Organizational Issues:

a.  RW suggested taking 3 days at the end of June and concentrating on issues related
    to improving service and support; questions like are there better approaches to
    providing services and better ways to support our members will be examined.
b.  SG discussed the evolution and future of the Training Center and presented the
    following overview:

     CSSC-----------\
     LAIP-----------\\
     SICAS----------\\\
     BOA------------///  Training and Development
     Faculty--------//
     Physical Plant-/ 

    Questions concerning this discussion:

    BD stated that we should compare our costs with that of private provider of
    training; EW asked why the Training Center did not evolve into a profit center
    and with more courses; RW asked about where this all fits within SUNY?
    RB stated that the CSSC is not where the bulk of training is going to be held and
    with the new technology we are going to need more training.

  a.  Core vs non-core products:

    RB reviewed his definition of organizational and support issues related to the
    CSSC and what can be supported.
    BD state that we need to define what we will support!
    RW thought that we might consider a fee structure change that is suggested in RB
    proposal.  He further pressed his call for a 3-day retreat at the end of June and
    asked if we want this?  He also asked that the Board members get back to him on
    this proposal for a 3-day meeting.
    EW made a motion to hold the meeting, the motion was seconded by RL and the motion
    was approved.

RB stated that the staff of the CSSC was concerned about where the Board was going
with reorganization -- he stated that the staff needs to know about the future
direction of the Center.

The open part of the meeting ended and the Executive Board members meet separately
to discuss issues related to the appointment of a Director for the CSSC.

Minutes submitted by Paul Voninski.


11.6  June 4, 1995


Common SUNY Support Center Executive Board
Meeting Minutes - June 4, 1995
                                Syracuse, New York

In attendance:  Charles Blunt, Ron Brown, Bill Davis (recording), Ruedi Lienhard,
Robert Wilbert (presiding).  Guests:  David Cummings, Ann Dennis, Jerry Silverschatz,
Rob Smith, Betty Spencer.

The meeting was called to order at 6:45 p.m.

1.  Preparation for Advisory Committee Meeting

Bob Wilbert presented the agenda for the upcoming meeting of the CSSC Advisory
Committee.  In discussion of the Executive Board, the following points were raised. 
Budget and By-law updates will be presented to the Advisory Committee as previously
agreed by the Executive Board.  Executive Board composition will change:  Bob
Wilbert's term is complete and he will not stand for re-election.  Ruedi Lienhard's
term is complete and he will stand for re-election; a Community College representative
will be elected if this new position is created with confirmation of changes in the
By-Laws.  The CSSC Director search is still in progress.  Mike Pisa will update the
Advisory Committee on the status of the Jnet/Wingra contract.  We will solicit
comments from members regarding the CSSC's relation to the SUNY Training Center and
how training should be handled.  We will solicit participation for the two new
standing committees to be created if the By-Law changes are approved by the
membership.

2.  Preparation for Planning Retreat

Bob discussed plans for a CSSC planning retreat tentatively scheduled for June 21
through June 23.  The Executive Board and other interested individuals are encouraged
to participate.  We are currently working out the details on agenda and format for
the meeting.  We would like to begin with a general "problem solving" discussion lead
by an outside presenter to help us focus subsequent discussion and planning.

3.  CSSC Business Update

A.  VMS Support for LAIP Campuses

The CSSC received a request from Carey Hatch to create a package of support
appropriate for small LAIP campuses.  Ron Brown created two packages for "Basic" and
"Enhanced" support for review by the Executive Board.  As a result of discussion, Ron
will revise requirements and limits to support of the new packages and present the
proposals to Carey for review.

B.  Limited Revised Oracle Pricing

Ron recommended that the CSSC price for "Oracle Only" support be reduced slightly for
a few campuses.  The price reduction is intended to bring the CSSC's price in line
with direct pricing from Oracle.  Ron was authorized to make minor adjustments on a
campus-by-campus basis as needed.

C.  New Software Options

Ron polled the Executive Board to assess interest in two possible software contracts,
for MacHTTP for World Wide Web serving, and for some sort of robust "VT" terminal
emulation program which would work with multiple kinds of network connection.  He will
poll the Advisory Committee.

D.  Annual Report Distributed

Betty Spencer distributed copies of the 1994-95 CSSC Annual Report to the Executive
Board for review and approval.  They will be distributed to the Advisory Committee
at the upcoming meeting.

4.  Discussion with CSSC Staff

CSSC staff in attendance submitted a list of questions for the Executive Board.  The
Committee and CSSC Staff reviewed the list and discussed a subset of questions
selected by the CSSC staff (as time allowed).  The entire list of questions will be
included for discussion at the upcoming CSSC planning retreat.

5.  Search for position of Director of CSSC

In closed session, the members of the Executive Board reviewed the status of the
ongoing search for a new Director for the CSSC.  We will make a progress report to
the Advisory Committee and hope to complete the search and announce our selection of
a Director within a few weeks.

Respectfully submitted,

Bill Davis
SUNY Geneseo


12  Available Software

12.1  Digital Software

For a complete list of software products available sign on the CSSC system (sbscva)
and type:  SOFTWAREA.  Directions will then be given to get a list of all software
products available.

12.2  Oracle Products

Abstract:           This contains a report of the current available 
                    release numbers of all Oracle products on all platforms. 
Keywords:           PRODUCT VERSION RELEASE AVAILABILITY 
______________________________________________________________________________ 
 
PRODUCT RELEASE AVAILABILITY REPORT  
Generated 5.3.1995 by Jon Kostiner, Online Support Group 
 
Platform and OS            Product                            Release 
__________________________ _________________________________  ___________ 
APPLE MAC OS              FORMS V4.0 PATCH                 V4.0.13.16.4 
                          NET V2.0 KIT                     V2.0.15.0.0C 
                          TCP/IP V2.0 KIT                  V2.0.15.0.1 
                          TCP/IP V1.2                      V1.2.7 
DEC ALPHA AXP OPENVMS      ADA V1.6                        V1.6.4.2 
                          ASYNC V1.2                       V1.2.13.5 
                          BOOK V1.0                       V1.0.5.5.2.1 
                          BROWSER V1.0                     V1.0.9.9.2 
                          C V1.6                           V1.6.4.2 
                          C V2.0                           V2.0.3.2 
                          CDE TOOLS BUNDLE *LICENSE ONLY* V4.0 V4.0 
                          COBOL V1.6                       V1.6.4.2 
                          DATA QUERY V3.1                  V3.1.0.6.3 
                          DECNET V1.2                      V1.2.19.7 
                          DECNET V2.1                      V2.1.3.0.0 
                          DICTIONARY V5.0                  V5.0.22.9.1 
                          DISTRIBUTED OPTION V7.1          V7.1.3.2 
                          FORMS V4.0                       V4.0.12.4.3 
                          FORMS WITH MENU V3.0             V3.0.16.12.9 
                          FORTRAN V1.6                     V1.6.4.2 
                          GENERATOR FOR FORMS MENU V2.0    V2.0.8.2.1 
                          GENERATOR FOR REPORTWRITER PLUS V1.0 V1.0.9.2.1 
                          GRAPHICS V2.0                    V2.0.9.5.1 
                          MAIL SERVER V1.1                 V1.1.3.8.3 
                          MODULE C V1.0                    V1.0.3.0.0 
                          NET V1.2                         V1.2.19.3 
                          NET V2.1                         V2.1.3.0.0 
                          OFFICE SERVER V2.0               V2.0.14.7.1 
                          PARALLEL QUERY OPTION V7.1       V7.1.3.2 
                          PARALLEL SERVER OPTION V7.1      V7.1.3.2 
                          PASCAL V1.6                      V1.6.4.2 
                          PLI V1.6                         V1.6.4.2 
                          PLUS V3.1                        V3.1.3.1.3 
                          RDBMS FIX V7.1                   7.1.3.4 
                          RDBMS V7.1                       V7.1.3.2 
                          REPORTS V2.0                     V2.0.13.12.1 
                          REPORTWRITER V1.1                V1.1.14.16 
                          SERVER MANAGER V2.0              V2.0.3.0.0 
                          TCP/IP V1.2                      V1.2.9.6.8 
                          TCP/IP V2.1                      V2.1.3.0.0 
                          TEXTRETRIEVAL V2.0               V2.0.8.6.1 
DEC ALPHA AXP OSF/1       ADA V1.6                        V1.6.7.0.0 
                          BROWSER V1.0                     1.0.9.10.2 
                          C V1.6                           V1.6.7.0.0 
                          C V2.0                           V2.0.6.0.0 
                          CDE TOOLS BUNDLE *LICENSE ONLY* V4.0 V4.0 
                          COBOL V1.6                       V1.6.7.0.0 
                          DATA QUERY V3.1                  V3.1.0.7.1 
                          DECNET V1.2                      V1.2.18.2.1 
                          DECNET V2.1                      V2.1.6.1.0 
                          DISTRIBUTED OPTION V7.1          V7.1.6.2.0 
                          FORMS V4.0                       V4.0.13.17.2 
                          FORMS WITH MENU V3.0             V3.0.16.12.9 
                          FORTRAN V1.6                     V1.6.7.0.0 
                          GRAPHICS V2.0                    V2.0.10.4.2 
                          MAIL CLIENT V1.1                 V1.1.3.9.2 
                          MAIL SERVER V1.1                 V1.1.3.9.2 
                          MODULE FOR ADA V1.0              V1.0.6.0.0 
                          MODULE FOR C V1.0                V1.0.6.0.0 
                          NET V1.2                         V1.2 
                          NET V2.1                         V2.1.6.1.0 
                          OFFICE CLIENT V2.0               V2.0.14.7.1 
                          OFFICE SERVER V2.0               V2.0.14.7.1 
                          PARALLEL QUERY OPTION V7.1       V7.1.6.2.0 
                          PLUS V3.1                        V3.1.3.7.1 
                          RDBMS V7.1                       V7.1.6.2.0 
                          REPORTS V2.0                     V2.0.14.6.2 
                          REPORTWRITER V1.1                V1.1.14.15.1 
                          SERVER MANAGER V2.0              V2.1.3.0.0 
                          TCP/IP V1.2                      V1.2.7.8.1 
                          TCP/IP V2.1                      V2.1.6.1.0 
                          TEXTRETRIEVAL V2.1               V2.1.1.2.2 
DEC ALPHA OPENVMS         OFFICE CLIENT V2.0               V2.0.14.7.1 
DEC ALPHA OSF/1           ASYNC V2.1                       V2.1.6.0.0 
                          BOOK V2.0                        V2.0.4.6.2 
                          CASE CLIENT BUNDLE *LICENSE ONLY* V5 V5.1.8.0.2 
                          DESIGNER V1.1                    V1.1.22.0.2 
                          DICTIONARY V5.1                  V5.1.8.0.2 
                          FORMS GENERATOR V3.0             V3.0.8.0.0 
                          FORMS GENERATOR V4.0             V4.0.8.0.0 
                          REPORTS GENERATOR V2.0           V2.0.8.0.0 
                          SECURE NETWORK SERVICES V1.0     V1.0.3.0.1 
                          SYMETRIC REPLICATION FACILITY V7.1   V7.1.6.2.0 
DEC RISC ULTRIX 32        ADA V1.6                         V1.6.5.0.0 
                          BOOK V2.0                        V2.0.4.6.2 
                          BROWSER V1.0                     V1.0.9.10.2 
                          C V1.6                           V1.6.5.0.0 
                          C V2.0                           V2.0.4.0.0 
                          CASE CLIENT BUNDLE *LICENSE ONLY* V5 V5.0.22.9.0 
                          CDE TOOLS BUNDLE *LICENSE ONLY* V4.0 V4.0 
                          COBOL V1.6                       V1.6.5.0.0 
                          DATA QUERY V3.1                  V3.1.0.7.1 
                          DECNET V1.2                      V1.2.18.2.1 
                          DECNET V2.1                      V2.1.4.1.0 
                          DESIGNER V1.1                    V1.1.21.8.0 
                          DICTIONARY V5.0                  V5.0.22.9.0 
                          DISTRIBUTED OPTION V7.1          V7.1.4.1.1 
                          FORMS V4.0                       V4.0.13.17.2 
                          FORMS WITH MENU V3.0             V3.0.16.12.8 
                          FORTRAN V1.6                     V1.6.5.0.0 
                          GENERATOR FOR FORMS MENU V2.0    V2.0.8.2.0 
                          GENERATOR FOR REPORTWRITER PLUS V1.0 V1.0.9.2.0 
                          GRAPHICS V2.0                    V2.0.10.4.2 
                          MAIL CLIENT V1.1                 V1.1.3.9.2 
                          MAIL SERVER V1.1                 V1.1.3.9.2 
                          NET V1.2                         V1.2 
                          NET V2.1                         V2.1.4.1.0 
                          PARALLEL QUERY OPTION V7.1       V7.1.4.1.1 
                          PLUS V3.1                        V3.1.3.5.1 
                          RDBMS V7.1                       V7.1.4.1.1 
                          REPORTS V2.0                     V2.0.14.6.2 
                          REPORTWRITER V1.1                V1.1.14.15.1 
                          SERVER MANAGER V2.0              V2.0.3.0.0 
                          TCP/IP V1.2                      V1.2.7.8.1 
                          TCP/IP V2.1                      V2.1.4.1.0 
                          TEXTRETRIEVAL V2.1               V2.1.1.2.2 
DEC VAX VMS               ADA V1.6                         V1.6.4.2 
                          ASYNC V1.2                       V1.2.13.5 
                          BOOK V1.0                        V1.0.5.5.2.1 
                          BROWSER V1.0                     V1.0.9.9.2 
                          C V1.6                           V1.6.4.2 
                          C V2.0                           V2.0.3.2 
                          CASE CLIENT BUNDLE *LICENSE ONLY* NA V5.0 
                          CDE TOOLS BUNDLE *LICENSE ONLY* V4.0 V4.0 
                          COBOL V1.6                       V1.6.4.2 
                          DATA QUERY V3.1                  V3.1.0.6.3 
                          DECNET V1.2                      V1.2.19.7 
                          DECNET V2.1                      V2.1.3 
                          DESIGNER V1.1                    V1.1.21.8.1 
                          DICTIONARY V5.0                  V5.0.22.9.1 
                          DISTRIBUTED OPTION V7.1          V7.1.3.2 
                          FORMS V4.0                       V4.0.12.4.3 
                          FORMS WITH MENU V3.0             V3.0.16.12.9 
                          FORTRAN V1.6                     V1.6.4.2 
                          GENERATOR FOR FORMS MENU V2.0    V2.0.8.2.1 
                          GENERATOR FOR REPORTWRITER PLUS V1.0 V1.0.9.2.1 
                          GRAPHICS V2.0                    V2.0.9.5.1 
                          MODULE C V1.0                    V1.0.3.0.0 
                          MODULE FOR ADA V1.0              V1.0.1 
                          MODULE LANGUAGE V6.1             V6.1 
                          NET V1.2                         V1.2.19.3 
                          NET V2.1                         V2.1.3 
                          OFFICE CLIENT V2.0               V2.0.14.7.1 
                          OFFICE SERVER V2.0               V2.0.14.7.1 
                          PARALLEL QUERY OPTION V7.1       V7.1.3.2 
                          PARALLEL SERVER OPTION V7.1      V7.1.3.2 
                          PASCAL V1.6                      V1.6.4.2 
                          PLI V1.6                         V1.6.4.2 
                          PLUS V3.1                        V3.1.3.1.3 
                          PRECOMPILER FOR DEC ADA V6.1     V6.1 
                          PRECOMPILER FOR DEC C V6.1       V6.1 
                          PRECOMPILER FOR DEC COBOL V6.1   V6.1 
                          PRECOMPILER FOR DEC FORTRAN V6.1 V6.1 
                          RDBMS FIX V7.1                   V7.1.3.4 
                          RDBMS V7.1                       V7.1.3.2 
                          REPORTS V2.0                     V2.0.13.12.1 
                          REPORTWRITER V1.1                V1.1.14.16 
                          SERVER MANAGER V2.0              V2.0.3.0.0 
                          TCP/IP V1.2                      V1.2.9.6.8 
                          TCP/IP V2.1                      V2.1.3 
                          TEXTRETRIEVAL V2.0               V2.0.8.6.1 
DG AVIION DG UX           ADA V1.6                         V1.6.7.0.0 
                          ASYNC V1.2                       V1.2.13.2.1 
                          BOOK V2.0                        V2.0.4.6.2 
                          BROWSER V1.0                     V1.0.9.10.2 
                          C V1.6                           V1.6.7.0.0 
                          C V2.0                           V2.0.6.0.0 
                          CASE CLIENT BUNDLE *LICENSE ONLY* V5 CDE 1 PROD 3 
                          CASE CLIENT BUNDLE *LICENSE ONLY* V5 V5.0.22.9.0 
                          CDE TOOLS BUNDLE *LICENSE ONLY* NA   CDE 1 PROD 3 
                          COBOL V1.6                       V1.6.7.0.0 
                          DATA QUERY V3.1                  V3.1.0.7.1 
                          DESIGNER V1.1                    V1.1.21.8.1 
                          DESIGNER V1.1                    V1.1.22.0.2 
                          DICTIONARY V5.0                  V5.0.22.9.0 
                          DICTIONARY V5.1                  V5.1.8.0.2 
                          DISTRIBUTED OPTION V7.1          V7.1.6.2.0 
                          FORMS GENERATOR V3.0             V3.0.8.0.0 
                          FORMS GENERATOR V4.0             V4.0.8.0.0 
                          FORMS V4.0                       V4.0.13.17.2 
                          FORMS WITH MENU V3.0             V3.0.16.12.9 
                          FORTRAN V1.6                     V1.6.7.0.0 
                          GENERATOR FOR FORMS MENU V2.0    V2.0.8.2.0 
                          GENERATOR FOR REPORTWRITER PLUS  V1.0 V1.0.9.2.0 
                          GRAPHICS V2.0                    V2.0.10.4.2 
                          MAIL CLIENT V1.1                 V1.1.3.9.2 
                          MAIL SERVER V1.1                 V1.1.3.9.2 
                          MODULE C V1.0                    V1.0.6.0.0 
                          MULTIPROTOCOL INTERCHANGE V2.1   V2.1.1.0.0 
                          NET V1.2                         V1.2 
                          NET V2.1                         V2.1.6.1.0 
                          OFFICE CLIENT V2.0               V2.0.13.3.0 
                          OFFICE INTEROPERABILITY PATCH V2.0 F V2.0.13.3.0 
                          OFFICE SERVER V2.0               V2.0.13.3.0 
                          PARALLEL QUERY OPTION V7.1       V7.1.6.2.0 
                          PARALLEL SERVER OPTION V7.1      V7.1.6.2.0 
                          PLUS V3.1                        V3.1.3.7.1 
                          RDBMS V7.1                       V7.1.6.2.0 
                          REPORTS GENERATOR V2.0           V2.0.8.0.0 
                          REPORTS V2.0                     V2.0.14.11.1 
                          REPORTWRITER V1.1                V1.1.14.15.1 
                          SECURE NETWORK SERVICES V1.0     V1.0.0.0.0 
                          SERVER MANAGER V2.1              V2.1.3.0.0 
                          SPX/IPX V1.2                     V1.2.7.9.2 
                          SPX/IPX V2.1                     V2.1.6.1.0 
                          SYMETRIC REPLICATION FACILITY V7.1   V7.1.6.2.0 
                          TCP/IP V1.2                      V1.2.7.8.1 
                          TCP/IP V2.1                      V2.1.6.1.0 
                          TEXTRETRIEVAL V2.1               V2.1.1.2.2 
HP 98XX HP UX             ADA V1.5 (VADS) *4mm DAT ONLY*   V1.5.10 
                          ADA V1.6                         V1.6.7.0.0 
                          ASYNC V1.2                       V1.2.13.2.1 
                          BOOK V2.0                        V2.0.4.6.2 
                          BROWSER V1.0                     V1.0.9.10.2 
                          C V1.6                           V1.6.7.0.0 
                          C V2.0                           V2.0.6.0.0 
                          CASE CLIENT BUNDLE *LICENSE ONLY* V5 V5.1.8.0.2 
                          CDE TOOLS BUNDLE *LICENSE ONLY*  V4.0 V4.0 
                          COBOL V1.6                       V1.6.7.0.0 
                          DATA QUERY V3.1                  V3.1.0.7.1 
                          DECNET V2.1                      V2.1.6.1.0 
                          DESIGNER V1.1                    V1.1.21.8.1 
                          DESIGNER V1.1                    V1.1.22.0.2 
                          DICTIONARY V5.0                  V5.0.22.9.0 
                          DICTIONARY V5.1                  V5.1.8.0.2 
                          DISTRIBUTED OPTION V7.1          V7.1.6.2.0 
                          FORMS GENERATOR V3.0             V3.0.9.0.0 
                          FORMS GENERATOR V4.0             V4.0.8.0.0 
                          FORMS V4.0                       V4.0.13.17.2 
                          FORMS WITH MENU V3.0             V3.0.16.12.9 
                          FORTRAN V1.6                     V1.6.7.0.0 
                          GENERATOR FOR FORMS MENU V2.0    V2.0.8.2.0 
                          GENERATOR FOR REPORTWRITER PLUS V1.0 V1.0.9.2.0 
                          GRAPHICS V2.0                    V2.0.10.3.0 
                          MAIL CLIENT V1.1                 V1.1.3.9.2 
                          MAIL SERVER V1.1                 V1.1.3.9.2 
                          MODULE C V1.0                    V1.0.6.0.0 
                          NET V1.2                         V1.2 
                          NET V2.1                         V2.1.6.1.0 
                          OFFICE CLIENT V2.0               V2.0.14.7.1 
                          OFFICE SERVER V2.0               V2.0.14.7.1 
                          PARALLEL SERVER OPTION V7.1 *4MM DAT V7.1.4.1.0 
                          PASCAL V1.6                      V1.6.7.0.0 
                          PLUS V3.1                        V3.1.3.7.1 
                          RDBMS V7.1                       V7.1.6.2.0 
                          REPORTS GENERATOR V2.0           V2.0.8.0.0 
                          REPORTS V2.0                     V2.0.14.6.2 
                          REPORTWRITER V1.1                V1.1.14.15.1 
                          SERVER MANAGER V2.0              V2.1.3.0.0 
                          SPX/IPX V1.2                     V1.2.7.9.1 
                          SPX/IPX V2.1                     V2.1.6.1.0 
                          TCP/IP V1.2                      V1.2.7.8.1 
                          TCP/IP V2.1                      V2.1.6.1.0 
                          TEXTRETRIEVAL V2.1               V2.1.1.2.2 
IBM 370 390 MVS           C V1.6                           V1.6.5.0.0 
                          CICS ATTACH V2.1                 V2.1 
                          COBOL V1.6                       V1.6.5.0.0 
                          DECNET V1.2                      V1.2.7.2.0 
                          DECNET V1.2 *FOR GATEWAYS*       V1.2.7.2.1 
                          DICTIONARY V5.0                  V5.0.22.9.1 
                          DISTRIBUTED OPTION V7.1          V7.1.4.1.40 
                          FORMS WITH MENU V2.3             V2.3.31.14.5 
                          FORMS WITH MENU V3.0             V3.0.16.12.5 
                          FORTRAN V1.6                     V1.6.5.0.0 
                          MAIL SERVER V1.1                 V1.1.3.9.2 
                          MVS CLIENT V1.1                  V1.1 
                          NET V1.7                         V1.7 
                          NET V1.7 *FOR GATEWAYS*          V1.7.2 
                          NET V2.1                         V2.1.4.0.40 
                          NET V2.1 *FOR GATEWAYS*          V2.1.4.0.40 
                          PARALLEL QUERY OPTION V7.1       V7.1.4.1.40 
                          PLI V1.6                         V1.6.5.0.0 
                          PLUS V3.1                        V3.1.3.5.50 
                          RDBMS FIX V7.1                   V7.1.4.1.40 
                          RDBMS V7.1                       V7.1.4.1.10 
                          REPORTS V2.0                     V2.0.13.12.0 
                          REPORTWRITER V1.1                V1.1.14.14.5 
                          SECURE NETWORK SERVICES V1.0     V1.0.0.1 
                          SERVER MANAGER V2.0              V2.0.3 
                          TCP/IP V1.1                      V1.1.7.2.6 
                          TCP/IP V1.1 *FOR GATEWAYS*       V1.1.7.2.6 
                          TCP/IP V2.1                      V2.1.4.0.40 
                          TCP/IP V2.1 *FOR GATEWAYS*       V2.1.1.0.40 
                          TEXTRETRIEVAL V2.1               V2.1.1.0.51 
                          VTAM V1.2                        V1.2.7.2.0 
                          VTAM V1.2 *FOR GATEWAYS*         V1.2.7.2.0 
IBM 370 390 VM            RDBMS FIX V7.0                   V7.0.15.4.51 
IBM RS 6000 AIX           ADA V1.6                         V1.6.7.0.0 
                          ADA V1.6 PATCH FOR VADS 6.2 *8mm CAR V1.6.4.0.1 
                          ASYNC V1.2                       V1.2.13.2.1 
                          BOOK V2.0                        V2.0.4.6.2 
                          BROWSER V1.0                     V1.0.9.10.2 
                          C V1.6                           V1.6.7.0.0 
                          C V2.0                           V2.0.6.0.0 
                          CASE CLIENT BUNDLE *LICENSE ONLY* V5 V5.0.22.9.0 
                          CASE CLIENT BUNDLE *LICENSE ONLY* V5 V5.1.8 
                          CDE TOOLS BUNDLE *LICENSE ONLY* V4.0 V4.0 
                          CDE TOOLS FIX V4.0               V4.0.13.17 
                          COBOL V1.6                       V1.6.7.0.0 
                          DATA QUERY V3.1                  V3.1.0.7.1 
                          DECNET V1.2                      V1.2.18.2.1 
                          DECNET V2.1                      V2.1.6.1.0 
                          DESIGNER V1.1                    V1.1.21.8.1 
                          DESIGNER V1.1                    V1.1.22 
                          DICTIONARY V5.0                  V5.0.22.9.0 
                          DICTIONARY V5.1                  V5.1.8 
                          DISTRIBUTED OPTION V7.1          V7.1.6.2.0 
                          FORMS GENERATOR V4.0             V4.0.8 
                          FORMS V4.0                       V4.0.13.17.3 
                          FORMS WITH MENU V3.0             V3.0.16.12.9 
                          FORTRAN V1.6                     V1.6.7.0.0 
                          GENERATOR FOR FORMS MENU V2.0    V2.0.8.2.0 
                          GENERATOR FOR REPORTWRITER PLUS V1.0.9.2.0 
                          GRAPHICS V2.0                    V2.0.10.4.2 
                          MAIL CLIENT V1.1                 V1.1.3.9.2 
                          MAIL SERVER V1.1                 V1.1.3.9.2 
                          MODULE C V1.0                    V1.0.6.0.0 
                          MODULE FOR ADA V1.0              V1.0.6.0.0 
                          NET V1.2                         V1.2 
                          NET V2.1                         V2.1.6.1.0 
                          OFFICE CLIENT V2.0               V2.0.14 
                          OFFICE SERVER V2.0               V2.0.14 
                          PARALLEL QUERY OPTION V7.1       V7.1.6.2.0 
                          PARALLEL SERVER OPTION V7.1      V7.1.6.2.0 
                          PLUS V3.1                        V3.1.3.7.1 
                          RDBMS V7.1                       V7.1.6.2.0 
                          REPORTS GENERATOR V2.0           V2.0.8 
                          REPORTS V2.0                     V2.0.14.7.0 
                          REPORTWRITER V1.1                V1.1.14.15.1 
                          SECURE NETWORK SERVICES V1.0     V1.0.0.0.0 
                          SERVER MANAGER V2.1              V2.1.3.0.0 
                          SPX/IPX V1.2                     V1.2.7.9.1 
                          SPX/IPX V2.1                     V2.1.6.1.0 
                          SYMMETRIC REPLICATION FACILITY V7.1  V7.1.6.2.0 
                          TCP/IP V1.2                      V1.2.7.8.1 
                          TCP/IP V2.1                      V2.1.6.1.0 
                          TEXTRETRIEVAL V2.1               V2.1.1.2.1 
PC 286 386 WINDOWS        NET W/TCPIP V1.1 KIT             V1.1.7.10 
                          NET W/TCPIP V1.1 KIT             V1.1.7.6 
PC 386 486 WINDOWS        CARD DEPLOYMENT V1.1 KIT        V1.1.1.5 
                          DESKTOP CLIENT BUNDLE CDE BROWSER PR V4.0.13.15.0 
                          DESKTOP RUNTIME CDE TOOLS PROMOTION  V4.0.13.15.0 
                          FORMS V4.0 KIT 3.5 MEDIA ONLY    V4.0.13.15.0 
                          GRAPHICS V2.0 KIT 3.5 MEDIA ONLY V2.0.10.4.0A 
                          NET V2.0 KIT                     V2.0.14.0 
                          NET W/SPX IPX V1.1 KIT           V1.1.2.2.1 
                          ODBC DRIVER V1.1 KIT             V1.1 
                          REPORTS V2.0 KIT 3.5 MEDIA ONLY V2.0.14.0.17 
                          SPX V2.0 KIT (NET NOT INCLUDED) V2.0.15.0.5 
                          TCP/IP ADAPTER V2.0 KIT (NET NOT INC V2.0.15.0.4 
PC OS 2                   CASE BUNDLE V5.0 *V7 & V6 COMPATIBLE V5.0.22.7.0 
                          CASE BUNDLE V5.1                 V5.1.8.0.0 
                          CASE DESIGNER DOC KIT FOR V5.1 CASE  V5.1 
                          COBOL V1.3 KIT                   V1.3.17.0.4 
                          COBOL V1.5 KIT                   V1.5.9.0.1B 
                          DESIGNER V1.1                    V1.1.19.11D 
                          DESIGNER V1.1                    V1.1.19.14 
                          DICTIONARY V5.0                  V5.0.22.7.0 
                          DICTIONARY V5.1                  V5.1.8.0.0 
                          GEN FOR FORMS V4.0 UPGRADE KIT   V4.0.8.0.0 
                          GEN FOR REPORTS V2.0 UPGRADE KIT V2.0.8.0.0 
                          GENERATOR FOR FORMS MENU V2.0 UPGRAD V2.0.7.2.5 
                          GENERATOR FOR REPORTWRITER PLUS V1.0 V1.0.8.2.5 
                          NET W/ DECNET V2.0 KIT           V2.0.15.0 
                          NET W/ NETBIOS V2.0 KIT          V2.0.15.1 
                          NET W/ SPX IPX V1.1 CLIENTS KIT V1.1.1.1 
                          NET W/DECNET V1.2 SERVER KIT     V1.2.10.6 
                          NETBIOS V1.1 KIT                 V1.1.1.2 
                          NETBIOS V2.0 Kit (NET NOT INCLUDED)  V2.0.15.1 
                          Net W/ DECNET V1.2 Kit           V1.2 
                          PLUS V3.1 KIT OS 2 V2.X          V3.1.1.9.2A 
                          RDBMS V6.0 KIT OS 2 V2.X         V6.0.37.6.0 
                          RDBMS V6.0 KIT UPGRADE OS/2 V2.X      V6.0.37.6.0 
                          SERVER LAN ED. V7.0 W/NETBIOS PROTOC V7.0.16.6.0 
                          SERVER UPGRADE V6.0 LAN EDITION W/ N V6.0.37.6.0 
                          SERVER UPGRADE V6.0 NETWARE ED. W/ S V6.0.37.6.0 
                          SERVER V6.0 KIT UPGRADE OS/2 V2.X     V6.0.37.6.0 
                          SERVER V6.0 NETWARE ED. W/ SPX/IPX P V6.0.36 
                          T&DB V6.0 FOR OS 2 V2.X UPGRADE       V6.0.37.6.0 
                          TOOLS - DEVELOPER LICENSE V6.0.37    V6.0.37.0 
                          TOOLS V6.0 KIT                   V6.0.37.0 
                          TOOLS V6.0 KIT                   V6.0A 
                          WORKGROUP SERVER V7.0 (ALL PROTOCOLS V7.0.16.6.3 
PC WINDOWS                BOOK V2.1                        V2.1.1.1.0 
                          BROWSER ADMIN. EDITION V2.0      V2.0.6.3.1 
                          BROWSER EXTENDED EDITION V2.0    V2.0.6.3.1 
                          BROWSER USER EDITION V2.0        V2.0.6.3.1 
                          BROWSER V1.0 KIT                 V1.0.9.10.0A 
                          BROWSER V2.0 FIX *3.5" ONLY*     V2.0.6.3.1 
                          C V1.5.10 KIT                    V1.5.10.0.3 
                          C V1.5.9 KIT                     V1.5.9 
                          CASE BUNDLE WIN V5.1 KIT         V5.1.8.0.0 
                          CASE*DICTIONARY LOAD AND UNLOAD UTIL V2.0 
                          CDE TOOLS BUNDLE *LICENSE ONLY* CDE2 CDE2 
                          CDE TOOLS BUNDLE *LICENSE ONLY* V4.0 V4.0.13.15.0 
                          DECNET V2.0 KIT (NET NOT INCLUDED)   V2.0.15.0.4 
                          DESIGNER/2000 REL1               RELEASE1 
                          DEVELOPER/2000 REL1              RELEASE1 
                          DEVELOPER/2000 V4.5              RELEASE1 
                          FORMS V4.5                       V4.5.5.3.9 
                          GLUE V1.1 KIT                    V1.1 
                          GRAPHICS V2.0 KIT                V2.0.10.4.0A 
                          GRAPHICS V2.5                    V2.5.4.1.0 
                          NAMED PIPES V1.1 KIT             V1.1.1.5 
                          NAMED PIPES V2.0 KIT (NET NOT INCLUD V2.0.15.0.4 
                          NAMED PIPES V2.1                 V2.1.4.1.3 
                          NET V2.0 KIT                     V2.0.15.0.3 
                          NET V2.1                         V2.1.4 
                          NET W/ DECnet ADAPTER V2.0       V2.0.15.0.4 
                          NET W/ LU6.2 V2.0 ADAPTER        V2.0.15.0.3 
                          NET W/ NAMED PIPES ADAPTER V2.0 KIT  V2.0.15.0.4 
                          NET W/ NAMED PIPES V1.1 KIT      V1.1.1.5 
                          NET W/ SPX/IPX ADAPTER V2.0      V2.0.15.0.3 
                          NET W/TCPIP ADAPTER V2.0         V2.0.15.0.4 
                          NETBIOS V2.1                     V2.1.4.1.3 
                          OBJECTS FOR OLE V1.0 *3.5" ONLY* V1.0.42.0 
                          OFFICE MANAGER V2.1              V2.1.8 
                          OFFICE V2.0 KIT                  V2.0.14.6.70 
                          OFFICE V2.1                      V2.1.8.0.0 
                          PERSONAL ORACLE V7.1             V7.1.4.1.0 
                          PERSONAL ORACLE V7.1 (RDBMS)     V7.1.4.1.0 
                          PLUS V3.1                        V3.1.3.5.4 
                          PLUS V3.1 KIT                    V3.1.2.2.6 
                          PROCEDURE BUILDER V1.5           V1.5.2.9.0 
                          REPORTS FIX V2.0                 V2.0.14.0.20 
                          REPORTS V2.0                     V2.0.14.0.20 
                          REPORTS V2.5                     V2.5.2.1.5 
                          SECURE NETWORK SERVICES V1.0 *3.5" O V1.0.0.0.1 
                          SERVER MANAGER V2.0              V2.0.4 
                          SPX/IPX V2.1                     V2.1.4.1.3 
                          TCP/IP V2.1                      V2.1.4.1.3A 
                          TEXTRETRIEVAL V2.1 KIT           V2.1.3 
                          TEXTRIEVAL V2.0 KIT              V2.0.8.6.2 
SPARC SOLARIS 2           C V1.6                           V1.6.4.0.0 
                          C V2.0                           V2.0.3.0.0 
                          DISTRIBUTED OPTION V7.1          V7.1.3.0.0 
                          FORMS WITH MENU V3.0             V3.0.16.12.9 
                          MAIL CLIENT V1.1                 V1.1.3.9.2 
                          MAIL SERVER V1.1                 V1.1.3.9.2 
                          MODULE C V1.0                    V1.0.3.0.0 
                          NET V1.2                         V1.2 
                          NET V2.1                         V2.1.3.0.0 
                          PARALLEL QUERY OPTION V7.1       V7.1.3.0.0 
                          PLUS V3.1                        V3.1.3.4.1 
                          RDBMS V7.1                       V7.1.3.0.0 
                          REPORTWRITER V1.1                V1.1.14.13.1 
                          SERVER MANAGER V2.0              V2.0.3.0.0 
                          TCP/IP V1.2                      V1.2.7.7.1 
                          TCP/IP V2.1                      V2.1.3.0.0 
SPARC SUN OS              ADA V1.5                         V1.5.9.0.1 
                          ASYNC V1.2                       V1.2.13.2.1 
                          C V1.5                           V1.5.10.1.0 
                          C V1.5                           V1.5.9.0.1 
                          CASE CLIENT BUNDLE *LICENSE ONLY* V5 V5.0.22.8.1 
                          COBOL V1.5                       V1.5.9.0.1 
                          DECNET V2.0                      V2.0.14.0.0 
                          DESIGNER V1.1                    V1.1.21.8.0 
                          DICTIONARY V5.0                  V5.0.22.8.1 
                          DISTRIBUTED OPTION V7.0          V7.0.15.4.0 
                          DISTRIBUTED OPTION V7.0          V7.0.16 
                          FORMS WITH MENU V3.0             V3.0.16.12.7 
                          FORTRAN V1.5                     V1.5.9.0.1 
                          GENERATOR FOR FORMS MENU V2.0    V2.0.8.0.2 
                          GENERATOR FOR REPORTWRITER PLUS V1.0 V1.0.9.0.2 
                          MAIL CLIENT V1.1                 V1.1.3.9.1 
                          MAIL SERVER V1.1                 V1.1.3.9.1 
                          MULTIPROTOCOL INTERCHANGE V2.0   V2.0.14.0.0 
                          NET V1.2                         V1.2 
                          NET V2.0                         V2.0.14.0.0 
                          NET V2.0                         V2.0.15.0.0 
                          PLUS V3.1                        V3.1.2.3.1 
                          RDBMS V7.0                       V7.0.15.4.0 
                          RDBMS V7.0                       V7.0.16.4.0 
                          REPORTWRITER V1.1                V1.1.14.9.1 
                          SPX/IPX V2.0                     V2.0.14.0.0 
                          TCP/IP V1.2                      V1.2.7.2 
                          TCP/IP V1.2                      V1.2.7.7.1 
                          TCP/IP V2.0                      V2.0.15.0.0 
                          TEXTRETRIEVAL V2.0               V2.0.8.5.0 
SUN 4 SOLARIS 2           ADA V1.6                         1.6.7.0.0 
                          ASYNC V1.2                       V1.2.13.2.1 
                          ASYNC V2.1                       V2.1.6.1.0 
                          BOOK V2.0                        V2.0.4.6.2 
                          BROWSER V1.0                     V1.0.9.10.2 
                          C V1.6                           V1.6.7.0.0 
                          C V2.0                           V2.0.6.0.0 
                          CASE CLIENT BUNDLE *LICENSE ONLY* V5 5.0.22.9.0 
                          CASE CLIENT BUNDLE *LICENSE ONLY* V5 V5.1.8.0.2 
                          CDE TOOLS BUNDLE *LICENSE ONLY* V4.0 V4.0 
                          COBOL V1.6                       V1.6.7.0.0 
                          DATA QUERY V3.1                  V3.1.0.7.1 
                          DECNET V2.1                      V2.1.6.1.0 
                          DESIGNER V1.1                    V1.1.21.8.1 
                          DESIGNER V1.1                    v1.1.22.0.2 
                          DICTIONARY V5.0                  V5.0.22.9.0 
                          DICTIONARY V5.1                  V5.1.8.0.2 
                          DISTRIBUTED OPTION V7.1          V7.1.6.2.0 
                          FORMS GENERATOR V4.0             V4.0.8 
                          FORMS V4.0                       V4.0.13.17.2 
                          FORMS WITH MENU V3.0             V3.0.16.12.9 
                          FORTRAN V1.6                     V1.6.7.0.0 
                     GENERATOR FOR FORMS MENU V2.0  V2.0.8.2.0 
                          GENERATOR FOR REPORTWRITER PLUS V1.0 V1.0.9.2.0 
                          GRAPHICS V2.0                    V2.0.10.4.2 
                          MAIL CLIENT V1.1                 V1.1.3.9.2 
                          MAIL SERVER V1.1                 V1.1.3.9.2 
                          MODULE FOR ADA V1.0              V1.0.6.0.0 
                          MODULE FOR C V1.0                V1.0.6.0.0 
                          NAMED PIPES V2.1                 V2.1.6.1.0 
                          NET V1.2                         V1.2 
                          NET V2.1                         V2.1.6.1.0 
                          OFFICE CLIENT V2.0               V2.0.14 
                          OFFICE SERVER V2.0               V2.0.14 
                          PARALLEL QUERY OPTION V7.1       V7.1.6.2.0 
                          PLUS V3.1                        V3.1.3.7.1 
                          RDBMS V7.1                       V7.1.6.2.0 
                          REPORTS GENERATOR V2.0           V2.0.8 
                          REPORTS V2.0                     V2.0.14.8.0 
                          REPORTWRITER V1.1                V1.1.14.15.1 
                          SECURE NETWORK SERVICES V1.0     V1.0.1.1.0 
                          SERVER MANAGER V2.1              V2.1.3.0.0 
                          SPX/IPX V2.1                     V2.1.6.1.0 
                          SYMETRIC REPLICATION FACILITY V7.1   V7.1.6.2.0 
                          TCP/IP V1.2                      V1.2.7.8.1 
                          TCP/IP V2.1                      V2.1.6.1.0 
                          TEXTRETRIEVAL V2.1               V2.1.1.2.2 
SUN 4 SUN OS              ADA V1.6                        V1.6.7.0.0 
                          ASYNC V1.2                       V1.2.13.2.1 
                          ASYNC V2.1                       V2.1.6.1.0 
                          BOOK V2.0                        V2.0.4.6.2 
                          BROWSER V1.0                     V1.0.9.10.2 
                          C V1.6                           V1.6.7.0.0 
                          C V2.0                           V2.0.6.0.0 
                          CASE CLIENT BUNDLE *LICENSE ONLY* V5 V5.0.22.9.0 
                          CASE CLIENT BUNDLE *LICENSE ONLY* V5 V5.1 
                          CDE TOOLS BUNDLE *LICENSE ONLY* V4.0 V4.0 
                          COBOL V1.6                       V1.6.7.0.0 
                          DATA QUERY V3.1                  V3.1.0.7.1 
                          DECNET V2.1                      V2.1.6.1.0 
                          DESIGNER V1.1                    V1.1.21.8.1 
                          DESIGNER V1.1                    V1.1.22.0.2 
                          DICTIONARY V5.0                  V5.0.22.9.0 
                          DICTIONARY V5.1                  V5.1.8.0.2 
                     DISTRIBUTED OPTION V7.1               V7.1.6.2.0 
                          FORMS GENERATOR V4.0             V4.0.8.0.0 
                          FORMS V4.0                       V4.0.13.17.2 
                          FORMS WITH MENU V3.0             V3.0.16.12.9 
                          FORTRAN V1.6                     V1.6.7.0.0 
                          GENERATOR FOR FORMS MENU V2.0    V2.0.8.2.0 
                          GENERATOR FOR REPORTWRITER PLUS V1.0 1.0.9.2.0 
                          GRAPHICS V2.0                    V2.0.10.4.2 
                          MAIL CLIENT V1.1                 V1.1.3.9.2 
                          MAIL SERVER V1.1                 V1.1.3.9.2 
                          MODULE C V1.0                    V1.0.6.0.0 
                          MODULE FOR ADA V1.0              V1.0.6.0.0 
                          MULTIPROTOCOL INTERCHANGE V2.1   V2.1.1.0.0 
                          NAMED PIPES V2.1                 V2.1.6.1.0 
                          NET V1.2                         V1.2 
                          NET V2.1                         V2.1.6.1.0 
                          OFFICE CLIENT V2.0 - MOTIF       V2.0.14.7 
                          OFFICE SERVER V2.0               V2.0.14.7 
                          PARALLEL QUERY OPTION V7.1       V7.1.6.2.0 
                          PLUS V3.1                        V3.1.3.7.1 
                          RDBMS V7.1                       V7.1.6.2.0 
                          REPORTS GENERATOR V2.0           V2.0.8.0.0 
                          REPORTS V2.0                     V2.0.14.6.2 
                          REPORTWRITER V1.1                V1.1.14.15.1 
                          SECURE NETWORK SERVICES V1.0     V1.0.1.1.0 
                          SERVER MANAGER V2.1              V2.1.3.0.0 
                          SPX/IPX V2.1                     V2.1.6.1.0 
                          SYMETRIC REPLICATION FACILITY V7.1   V7.1.6.2.0 
                          TCP/IP V1.2                      V1.2.7.8.1 
                          TCP/IP V2.1                      V2.1.6.1.0 
                          TEXTRETRIEVAL V2.1               V2.1.1.2.0 


12.3  Joiner Products

The Joiner product is Jnet NJE.  This runs under DECnet and has interfaces for VMSmail
and ALL-in-1 mail.  Vince Kugler has distributed forms to campuses to fill out and
return before this software can be distributed.


Appendix A   CSLG, Effective April 7, 1995

Appendix B   Getsoftware product listing

ITEC Home Page