C S S C    N E W S L E T T E R                                                                                                                                                                                Vol 1  No 5                                                May 12, 1993   TABLE OF CONTENTS  1.0  Digital Upgrade Costs  2.0  TARGET->HOTLINE software  3.0  HP Oracle Support Costs Clarified!  4.0  Calls received/answered by SCACAD, SCADM and SCSYS for April 1993  5.0  Site Inventory status - Please read if you have not responded  1.0  Digital Upgrade Costs       The following is a relative performance table of the various       6000 systems:                          Model No.     VUP                           6210         2.8                           6310         3.8                           6410         7.0                           6510        13.0                           6610        32.0       Below are current costs of 6000 upgrades.  Upgrade rules       dealing with memory, backplanes, and power supplies must be       verified with DEC.       If you are interested in this program, please let Central and       us know.  We are hoping to get a group to work on this and AXP       systems.  In addition, disk storage is critical to some.       Please indicate in what areas you will be upgrading.  We will       have a summary by the COA meeting.  Therefore, have your       guesses in by 5/21.  This is just an interest survey to see if       a better deal can be worked out with DEC.       Send information to SCACAD@SNYBSCVA (or SBSCVA::SCACAD) and       BLUNTCR@SNYCENVA.                                                          SUNY       Model No.       Description         Standard    30% discount       62xx-65xx PATHS:       65AUE-AA       210-510 128MB        104,148       72,904       65AUH-AA       220-510 128MB         99,148       69,404       65AUJ-AA       230-510 128MB         94,148       65,904       65AUK-AA       240-510 128MB         89,148       62,404       62xx TO 66xx PATHS:       66AUN-AA       210-610 128MB        111,224       77,857       66AVB-AA       220-610 128MB        110,224       77,157       66AUH-AA       230-610 128MB        109,224       76,457       66AUJ-AA       240-610 128MB        108,224       75,757       63xx-65xx PATHS:       65AUE-AC       310-510 128MB         99,148       69,404       65AUH-AC       320-510 128MB         94,148       65,904       63xx-66xx PATHS:       66AUN-AC       310-610 128MB        110,224       77,157       66AVB-AC       320-610 128MB        108,224       75,757       66AUH-AC       330-610 128MB        106,224       74,357       66AUJ-AC       340-610 128MB        104,224       72,957       64xx-65xx PATHS:       65BUA-AF       420-520             $100,960     $ 70,672       65CUA-AF       430-530              142,760       99,932       65DUA-AF       440-540              183,960      128,772       65EUA-AF       450-550              225,160      157,612       64xx-66xx PATHS:       66AUN-AF       410-610 128MB        104,024       72,817       66AVB-AF       420-610 128MB         95,824       67,077       66AUH-AF       430-610 128MB         88,824       62,177       66BUJ-AF       440-620 128MB        124,672       87,270       65xx-66xx PATHS:       66AUA-AK       510-610             $ 61,524     $ 43,067       66BUA-AK       520-620              113,372       79,360       66CUA-AK       530-630              155,400      108,780       66DUA-AK       540-640              197,284      138,099       65xx SMP UPGRADES:       65BUA-AK       510-520             $ 54,216      $37,951       65CUA-AK       520-530               56,088       39,262       65CUD-AK       520-530 BASE          55,200       38,640       65DUA-AK       530-540               56,088       39,262       65DUD-AK       530-540 BASE          55,200       38,640       66xx SMP UPGRADES:       66BUA-AM       610-620             $ 53,748      $37,624       66BUD-AM       610-620 BASE VMS      55,800       39,060       66CUA-AM       620-630               53,928       37,750       66CUD-AM       620-630 BASE VMS      56,100       39,270       66DUA-AM       630-640               53,784       37,649       66DUD-AM       630-640 BASE VMS      56,400       39,480  2.0  TARGET->HOTLINE software       The Customer Service/Help Desk/Problem Tracking System       User support is something that is so familiar to us.  We all       probably want to maintain efficient record keeping of our       efforts.  TARGET->HOTLINE provides the process of logging,       assigning, and resolving problems all in a software package.       Features include:            - complete help desk             - end user problem logging            - customer profile database      - support rep workstation            - search and query               - e-mail interface            - chargeback tracking            - problem escalation            - self-updating monitor          - reporting       Target Systems have offered SUNY the following prices:            TARGET->HOTLINE license fee               $37,000            TARGET->HOTLINE annual maintenance          4,440                                                      -------                                                      $41,440       That breaks down to as little as $2,500 per campus if we can       get 15 campuses to sign up for this software...even less if       more do.       Sites which currently have this software will be able to fall       under the maintenance contract and existing licenses can be       updated for a fee.       Contact SCACAD and BLUNTCR@SNYCENVA if you are interested.  3.0  HP Oracle Support Costs Clarified!       As further clarification on the Oracle costs listed in the       Comparative Budgeting Information section of Newsletter Vol 1       No 4, please note that all prices were for unlimited users       except the AXP4000 which was listed for 128 concurrent users       and the HP-UX which was listed for 32 concurrent users.       Additionally we would like to present price quotes for the       HP-UX for 128 concurrent users.  Please note that these prices       are from the most current Oracle price list.                               HP-UX        HP-UX       PRODUCT              32 Users     128 Users       RDBMS-V6*             $38,400      $153,600       TPO*                   $7,680       $30,720       CASE*DES               $8,000        $8,000       CASE*DICT              $5,000        $5,000       CASE*GEN               $5,000        $5,000       SQLPLUS*               $9,600       $38,400       DATAQUERY              $9,600       $38,400       RMSCNCT          Not Applicable   Not Applicable       SQLFORMS*             $11,520       $46,080       RPTWRITER*            $11,520       $46,080       SQL*TXT               $11,520       $46,080       SQL*QMX                $7,680       $30,720       SQL*NET*               $7,680       $30,720       SQL*GRAPH             $11,520       $46,080       SQL*CALC               $7,680       $30,720       PRO*ADA                $7,680       $30,720       EASY*SQL               $7,680       $30,720       TCP/IP                 $5,760       $23,040       SQL*MENU*              $5,760       $23,040       PRO*PASCAL             $5,760       $23,040       PRO*PL/1               $5,760       $23,040       PRO*FORTRAN            $5,760       $23,040       PRO*COBOL*             $5,760       $23,040       PRO*C                  $5,760       $23,040       DECNET*                $5,760       $23,040       ASYNC                  $5,760       $23,040       DATALENS               $3,840       $15,360       MAIL                   $4,000       $16,000       TOTALS               $227,440      $855,760       MAINTENACE at 15%     $34,116      $128,364       *Typical Products    $103,680      $422,400       Using BANNER       and Maintenance        15,552       $63,360  4.0  Calls received/answered by SCACAD, SCADM and SCSYS for April 1993                                   Vendor supplied answers                    SCACAD    27              DSN - 5                    SCADM     36           Oracle - 4                    SCSYS    134          Digital - 3                                           Joiner - 1  5.0  Site Inventory Status       A number of campuses didn't make the Site Inventory survey       deadline.  The campuses who did respond were                  HSC Brooklyn         Canton                  Cayuga CC            SUNY Central                  Empire               Farmingdale                  Library Services     Old Westbury                  Potsdam              HSC Syracuse       If your campus' name is missing, hop to it and get it done.       These reports are needed for the Digital Annual Report that       needs to be filed by the CSSC in June.  If we do not receive       your survey soon, EXPECT A CALL.       To refresh your memory, instructions follow:        1) Request the software, "SUNYDASC", as you would any other           package in GETSOFTWARE.        2) Create a directory in which to run the software.                SYS$COMMON:[SYSMGR.YNUS] is recommended...        3) Break-out the saveset.        4) Run the Site Inventory Report as directed in the README file.           This will require exactly ONE manual intervention to           determine that the Support Center machine in Buffalo is           up - and can be reached on the network.           The software will automatically send a copy of the report to           Buffalo, for inclusion in our bi-annual report to Digital.        5) Run SUNYDELETE as indicated in the README file, to remove the           software.  Removal of the software is REQUIRED by our agreement           with Digital.  In fact, getting permission to use this software           (without Field Service on site) took special permission from           Digital.  The software is normally "internal use only."       If your site is BELOW VMS 5.4-2, please contact SCSYS@SNYBSCVA       before running the SUNYDASC software.       If you have any questions regarding the procedure, please       first download the SUNYDASC software, read the README.TXT       file, and if any questions/problems remain, feel free to       contact us at SCSYS@SNYBSCVA.                                                                                          Editor:  Betty Spencer                                                                                                      SCACAD@SNYBSCVA

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