C S S C    N E W S L E T T E R                                                                                                  Vol 2  No 14                                          December 2, 1994    TABLE OF CONTENTS  1.0  Digital's new SUNY.INFO service  2.0  Approved CSSC Advisory Committee Meeting Minutes, June 8, 1994   3.0  Tip of the Day: How to deal with bogus error message:                       %SYSTEM-F-EXCPUTIM, CPU time limit expired  4.0  Calls received/answered by SCACAD, SCADM and SCSYS for October,       November 1994  1.0  Digital's new SUNY.INFO service               *************************************************                          Announcing SUNY.INFO:	              Making it easier for SUNY to work with Digital!             *************************************************       Digital has created a new service that lets you get product and        pricing information quickly and reliably through electronic mail.         Using a dedicated e-mail account called SUNY.INFO, we will give you       the answers you need, within one business day!  Our goal is to make       it easier for you to work with Digital.       SUNY.INFO is online, and ready for you to use!  This document will       give you the details.       NO MORE PHONE TAG       We know that it is frustrating when your phone call to us turns       into a game of phone tag, as we spend days leaving messages for       each other.  SUNY.INFO puts an end to this!  Your message will be       acknowledged automatically, so you know its been delivered, and       will be answered promptly by our SUNY support team.       A SINGLE POINT OF CONTACT       You have told us that trying to decide who to contact at Digital       can be too confusing.  You want a single point of contact for all       of your questions.  SUNY.INFO is one place you can always turn for       help.  Our SUNY support team will research your questions, and       follow-up with you directly, to make sure you get the information       you need.          SPEED AND SIMPLICITY       Digital has made gigabytes of information available to you        directly, through Internet resources.  But many of you have told us       that you don't have the time or the resources to find this       information.  SUNY.INFO is accessible through e-mail.  Tell us what       you want, and we'll send it to you.  Product  information, price       quotations, software descriptions, contract issues, or whatever --       just send us a mail message and we'll respond within a day!       RELIABILITY       Anytime you send a message to SUNY.INFO, an acknowledgment will be       automatically sent to you, so you know we have received your       message.  We are committed to responding to your message, and       providing the information you request, within one business day.  If       you need information faster, you can still reach us by phone or       fax, as you do today.       HOW TO USE SUNY.INFO       To use SUNY.INFO, simply send electronic mail to this address:                        suny.info@bfo.mts.dec.com       Tell us what you need, and tell us the best way to reach you:  by       phone, fax or e-mail.       WHEN TO USE SUNY.INFO       Use SUNY.INFO to request product information, price quotes,        configuration details, new product specifications, contract        questions, and so on.  You can use SUNY.INFO to offer your        suggestions for other ways we can make it easier to work with        Digital.  We expect there will be many uses we never thought of,       but we don't mind surprises!       OUTWARD BOUND       We will also use SUNY.INFO to reach you.  We will send out regular       updates, with information about new products, special SUNY programs,       and special events.  But we will only send these updates to you if       you ask to be added to our list.  Just send a note to SUNY.INFO, and       ask to be added to our distribution list.       REACH OUT       You can also reach us by phone, e-mail or fax using the following       information:       Don Wynes - Sales Representative - SUNY North            Phone: (716)655-5245 or (800)307-4710 (w/in NY State)              Fax: (716)691-2457           E-mail: donald.wynes@bfo.mts.dec.com          US Mail: 58 Elmwood Avenue, East Aurora, NY 14052      Tony Smith - Sales Representative - SUNY South            Phone:  (607)729-2538              Fax:  (607)729-5142           E-mail:  tony.smith@bmo.mts.dec.com          US Mail:  700 Harry L Drive, Johnson City, NY 13790     Cathy Kraft - Customer Support Consultant            Phone:  (716)691-2451              Fax:  (716)691-2457           E-mail:  cathy.kraft@bfo.mts.dec.com          US Mail:  495 Commerce Drive, Amherst, NY 14228    Steve Vespia - NYS Global Account Manager            Phone:  (518)452-7235              Fax:  (716)452-7291           E-mail: steve.vespia@pvo.mts.dec.com          US Mail:  Corporate Plaza East, Washington Avenue Ext., 	            Albany, NY 12203  2.0  Approved CSSC Advisory Committee Meeting Minutes, June 8, 1994       Bob Wilbert chaired the meeting in Paul Voninski's absence.  Thirteen       representatives of campuses were present.  A quorum requires       eighteen.  Therefore, voting members will be polled by e-mail on any       items to be decided.       Executive Board Report       The chairs of the Executive Board, and of the Advisory Committee,       need to be elected at the next meeting.  The terms of the members of       the Executive Board were described.       The additional platforms being supported and the increased       membership (which has grown from an original 17 to 35) require more       help.  The Board decided to ask for volunteers from the membership to       participate in two groups.  One to review support and service issues,       the other to work with contracts (both renewals and new).       Budget and Staff       The CSSC staff is starting interviews for the administrative support       position.  The ad for the systems and network support position       resulted in only one viable candidate.  The CSSC will recanvass and       advertise.       Budget spreadsheets were distributed.  The expected revenue from each       of the types of membership (full and limited) and ways of paying (JT       or IFR) were identified.  The total expected income includes a       hardware credit from DEC, while the expenses include payment for the       DEC consultant.  Ron Brown is negotiating a simpler process for these       two items.       A review of the expenses, including the budget for the authorized       two new positions, shows a potential shortfall.  This will be covered       by a reduction in the hardware payments for the VAX 6000, which stop       in FY94-95.  Additional memberships may also contribute to a balanced       budget.       The fee structure which reflects the combined CSSC and Training       Center components was reviewed in detail.  The combined annual fee       for a full member will remain the same.  The base for the Training       Center membership was increased, and will include 5000 training       points during FY94-95 for full members, while limited memberships       will be at a 55% rate.  The IFR overhead charge is 15.5%.  For the       proposed budget one half of this charge will be absorbed.       Office of Educational Technology       Chuck Blunt gave an overview of the organization of this office       (OET), which is headed by Dr. James Hall.  There are four units each       focusing on different aspects of technology -       Architecture/Infrastructure, Center for Learning Technology, Media,       and Libraries.       OET is proposing to upgrade support groups to include all 64       campuses.  It is critical that the membership insures that services       meet their needs.  The advantage of this proposal is that University       wide opportunities and needs could be better addressed, risk       evaluated, capital allocated to do pilot projects, etc.       OET will also support the director position for the CSSC at 50%,       with the remaining 50% to be funded by CSSC membership fees.  There       is broad agreement that this job is growing, requiring a full time       position.  Ron Brown's service and effort were acknowledged and are       APPRECIATED.  The Executive Board plans to meet on July 18 to review       details - duties, relationship with SUC at Buffalo, reporting, etc.       - and to meet with the CSSC staff.       Various contract items were discussed.  Campuses have many choices       and should take full advantage of State or Educational contracts,       bookstore arrangements, etc..  Input to OET is needed to help them       optimize support they can give.  The DEC contract process is       progressing.       The possibility of participating in NYSERNet's Personal Dialup       Service was addressed.  This is available at a $9,000 annual fee and       $25 for each individual who signs up.  Eric Wilson described various       uses, including student admissions.  Discussion centered on       NYSERNet's fees, CREN, statewide community access plans, etc..  Bob       Wilbert will follow up on this topic.       Any campus interested in further exploring "Teamlinks" (DEC's office       automation product)should contact Eric Wilson. DEC is working with       multiple vendors to provide "products of excellence".       Other products of interest to various campuses (defragmentation       tools, disk caching, etc.) were mentioned.  If interested one should       contact the CSSC.       CSSC Support and Services       A task force consisting of R. Ellis, R. Hayden, T. Mercadante, R.       Nabinger, and R. Wilbert distributed a document and asked for       comments.  The group identified a number of factors and issues.  The       CSSC has broadened its activities and experiences more demands       because of the larger number of members, changes in software       products, etc..  There is a need to clearly identify the available       services - provide a "menu" - because the CSSC can't be all things       to all members.  The levels of support need to be formalized -       perhaps by product, ranging from none to full support.  The service       and support that was/is being provided  must also be reviewed.  Help       is needed to develop a survey and properly analyze and present the       results.       A standing committee to help accomplish all of the objectives is       needed.  There was discussion on the exact role of the proposed       standing committee.       An additional item to be considered as part of the function of the       CSSC is providing a "hot backup" function and meshing that with       "warmsite" options.       Training Center Update       The Training Center is moving a few blocks to a new location at 550       East Genesee Street.  It will be ready to teach a class in the new       location on July 18.  SICAS transition training will also be provided       at a downstate location in early Fall.  Other upcoming courses will       cover Pathworks 5 transition, DNS, VAX and AXP mixed cluster       management.       Sharon Gallagher announced that a group is doing a faculty and staff       training "needs requirement" analysis.  This is an attempt at       identifying and defining the customer base of the Training Center in       the context of SUNY "training itself".  3.0  Tip of the Day: How to deal with bogus error message:                       %SYSTEM-F-EXCPUTIM, CPU time limit expired       PRODUCT:    OpenVMS AXP Versions 1.5, 6.1       ECO AXPSYS01_061 Applies to OpenVMS AXP Version 6.1 for this problem       ONLY.  See the WORKAROUND section below.       COMPONENT:  Digital Command Language (DCL)       SOURCE:     Digital Equipment Corporation       SYMPTOM:       A process with a CPU time limit exceeds its quota, CPUTIME, although       that actual amount of CPU time has not actually been used.  This       occurs after creating or spawning one or more subprocesses.       The error message received is:       %SYSTEM-F-EXCPUTIM, CPU time limit expired       DIGITAL RESPONSE:       OpenVMS Engineering has acknowledged this problem and expects to       address it in a future release.       WORKAROUND 1:       If necessary, remove the CPUTIME quota from the account by setting       it to zero.       WORKAROUND 2:       An ECO kit, AXPSYS01_061, correcting this symptom is available       electronically.  This kit fixes this problem on OpenVMS AXP Version       6.1 ONLY.       More information may be found in the ECO-SUMMARY and OpenVMS       databases in an article entitled:       *OpenVMS] AXPSYS01_061 Process Management ECO Summary       The ability to request an ECO Kit using the Invoke verb is available       from the ECO Summary article.       An evaluation of how these symptoms may affect your site should be       done before applying this kit to your system.       ANALYSIS:       This behavior occurs because CPUTIME quota is not being returned to       the parent process when a subprocess completes.       When a subprocess is created, half of the parent process's CPUTIME       quota is deducted from it and assigned to the new subprocess.  When       the subprocess completes, the unused CPUTIME quota is normally       returned to the parent process.       This does not happen on OpenVMS AXP Versions 1.5 and 6.1. As a       result, the parent process can rapidly lose its CPUTIME quota if       several sub- processes are created.  4.0  Calls received/answered by SCACAD, SCADM and SCSYS for October,       November 1994                        October               November            SCACAD       31  (2 - DSN)         21  (3 - DSN)           SCSYS        70  (7 - Digital)                            (3 - other vendors)           SCADM        58  (8 - Oracle)      35  (12 - Oracle)                                                     () vendor supplied answer                                             Editor:  Betty Spencer                                                      SCACAD@SNYBSCVA

ITEC Home Page