ITECNEWSLETTER 

Vol. 9, No. 4
April 19, 2001

Table ofContents

1.        
VMS Licenses
2.        Remedy Update

  
1.     VMS Licenses 

Haveyou checked your VMS licenses lately?

Pleasecheck your Alpha/VAX/TRU64 license expiration dates.

    VMS            $license list/fu         

    TRU64          # csh
                         # lmf listfull

Note:We have a new set of licenses that expire April 30, 2002.

Submittedby Joe Weber (scsys@itec.mail.suny.edu


2.           Remedy Update

We have run into a few surprises as we work with theconsultant to modify the Remedy HelpDesk application.   They have caused some delays in finalizing theupgrade,as any of you using the web interface have discovered.

Please note that at this time, if you need to sendusan attachment, either use the Remedy client tool or e-mail the appropriategroupwith the attachment.  To send anattachment to the Systems group, the address is scsys@itec.mail.suny.edu. To send an attachment to the Administrative group, the address is scadm@itec.mail.suny.edu. To send an attachment to the Academic group, the address is scacad@itec.mail.suny.edu.

Someof our main objectives in this upgrade are: 

     Provideasimpler, more direct way for our customers to submit and view theirtickets.  

     Providesearching capabilities on both the problem description and the Worklog so thatit is possible to search existing tickets for solutions instead of opening anewticket.   

     Provideautomatic notification to the support group when a customer updates a ticket,eliminating the need for the customer to create a reminder when updating aticket.   

     Eliminatethe firewall issue. 

     Consolidatethe tabs so that updates can be viewed and entered on the same screen. Included in this is the incorporation of the problem description,Worklogupdates and solution details into one running field. 

     Allowusers to change their passwords. 

Yourcontinued patience is appreciated, and we will keep you posted. As always, if you have any questions, concerns or feedback, pleasecontact me. 

Submittedby Valerie Anastasi (valerie.anastasi@itec.mail.suny.edu) 

 

Editor:  Barbara A. Boquard

Barb.Boquard@itec.mail.suny.edu

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